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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.50
Work Schedule
Standard Hours
Split Shifts
Benefits
401K with company match
Medical insurance
Vision Insurance
Paid Time Off
Employee Discounts
Employee Assistance Programs
Career development opportunities
Job Description
Wendy's is a renowned fast-food restaurant chain known for its quality food, excellent customer service, and efficient operations. Established over four decades ago, Wendy's has grown to become one of the largest and most respected fast-food brands worldwide. The company prides itself on its fresh ingredients, innovative menu options, and commitment to providing a positive dining experience for every customer. With thousands of locations across the globe, Wendy's employs a diverse team dedicated to maintaining high standards of food safety, customer satisfaction, and operational excellence. The company strongly emphasizes employee growth and development, offering opportunities for advancement within the organization... Show More
Job Requirements
- High school diploma, GED or equivalent preferred
- minimum age of 18 years
- at least 6 months of relevant experience in restaurant, retail or customer service
- availability for full-time work including close shifts
- certification for Open/Close Shift Manager
- strong multitasking skills with composure and teamwork orientation
- professionalism in handling customer concerns
- physical ability to work in fast-paced environments with varying conditions
- ability to stand for extended periods
- capacity for frequent lifting up to 50 lbs and other physical activities
- punctuality and regular attendance required
- willingness to travel or transfer locations as needed
- willingness to obtain ServSafe certification
Job Qualifications
- High School Diploma, GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- available for full time and close/shifts
- certification for Open/Close Shift Manager
- ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- must be able to stand for prolonged periods of time
- position requires the use of a headset
- frequent lifting and carrying (at times up to 50 lbs), reaching, pushing, pulling, bending, kneeling and stooping is involved
- must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- may be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train, monitor, and reinforce food safety procedures to crew members
- act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
- perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
- supervise crew members and Team Trainers in a way that maximizes retention
- supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
- work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
- help execute appropriate shift-specific procedures according to DOP
- assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- follow up and ensure resolution of VOC issues as needed
- onboard new hires in Workday
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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