Shift Manager

Denison, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $12.25 - $15.25

Work Schedule

Standard Hours

Benefits

401K with company match

Medical insurance

Vision Insurance

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, made-to-order burgers, signature square patties, and a commitment to quality and customer satisfaction. With thousands of locations worldwide, Wendy's has established itself as a leader in the quick-service restaurant industry by offering a diverse menu and exceptional service. The company prides itself on fostering a friendly and dynamic work environment that encourages growth and development among its employees. As a staple in the fast-food sector, Wendy's combines tradition with innovation, striving to deliver an outstanding experience for both customers and staff alike.

The Shift Manager position ... Show More

Job Requirements

High school diploma or equivalent
minimum 6 months of relevant experience in restaurant, retail, or customer service
must be at least 18 years old
ability to work full time including close shifts
certification for Open/Close Shift Manager
strong multitasking and communication skills
ability to work under pressure in a fast-paced environment
physical ability to stand for extended periods and perform lifting up to 50 lbs
willingness to use headset
reliable attendance and punctuality
flexibility to work various shifts and locations
ability to obtain ServSafe certification

Job Qualifications

High school diploma, GED or equivalent preferred
must be at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
available for full time and close/shifts
certification for Open/Close Shift Manager
ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
must be able to stand for prolonged periods of time
position requires the use of a headset
frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
must be available to report for work promptly and regularly, as well as work all day parts and days of the week
may be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
must have or be willing to obtain ServSafe certification by end of training

Job Duties

Train, monitor, and reinforce food safety procedures to crew members
act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
supervise crew members and Team Trainers in a way that maximizes retention
supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
help execute appropriate shift-specific procedures according to DOP
assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
follow up and ensure resolution of VOC issues as needed
onboard new hires in Workday

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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