Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.50
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
Retirement Plan
flexible scheduling
meal benefits
Job Description
The hiring establishment is a well-established restaurant chain focused on delivering exceptional dining experiences to its customers. As a reputable player in the food service industry, the company emphasizes quality, safety, and customer satisfaction across all its locations. The restaurant prides itself on maintaining a welcoming and professional environment that promotes teamwork, operational excellence, and continuous improvement. Known for its commitment to employee development and community engagement, the company offers competitive employment opportunities with a focus on career growth and skill enhancement.
The role of a Shift Manager within this dynamic restaurant setting is crucial to ensuring smooth and ef... Show More
The role of a Shift Manager within this dynamic restaurant setting is crucial to ensuring smooth and ef... Show More
Job Requirements
- One or more years of restaurant, retail, customer service focused, or equivalent experience
- Candidates must be at least 18 years of age and possess all documents and permits required by state and federal law
- Must have or be willing to obtain ServSafe certification
- Must be certified in the Open/Close Manager, Kitchen Manager, and Customer Service
Job Qualifications
- One or more years of restaurant, retail, customer service focused, or equivalent experience
- Must be at least 18 years of age
- Must have or be willing to obtain ServSafe certification
- Must be certified or willing to be certified in Open/Close Manager, Kitchen Manager, and Customer Service
Job Duties
- Train, monitor and reinforce food safety procedures to crew members
- Act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open/close and/or rush ready
- Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
- Supervise crew members and Team Trainers in a way that maximizes retention
- Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to delight every customer
- Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for our customers and team members
- Help execute appropriate shift-specific procedures according to the DOP
- Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- Follow up and ensure resolution of VOC issues as needed
- Recommends corrective action related to customer issues or poor performance of crew members
- Observe crew members and provide coaching and feedback on the proper execution of operational procedures aligned with food safety requirements and customer service expectations
- Empowered to address a customer's concerns without requiring management approval – to include replacement of meals
- Monitor projections and adjust prep charts to ensure product quality and service
- Review food orders and make changes based on forecasted sales, scheduling, and planning while upholding Company standards of food quality
- Investigate and resolve complaints concerning food quality
- Adjust crew schedule as needed (e.g., calling in or sending home based on labor, performance, and forecast)
- Conduct quarterly safety and other audits and recommend corrective actions to remedy deficiencies
- Analyze customer feedback to ensure daily operations plan and huddles are aligned with the feedback
- Communicate feedback to the team and make corrections and adjustments throughout the shift to deliver higher quality customer service
- Investigate and resolve customer complaints within the restaurant
- Monitor service quality and make adjustments to positioning guidelines in order to resolve guest issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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