Shift Manager

McKinney, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Trainings

Flexible Schedule

Job Description

Dairy Queen (DQ) franchisees, employees, and crew members have dedicated over 75 years to creating positive memories for every person who interacts with the brand. As a globally recognized quick-service restaurant, DQ has established a unique place in the hearts of fans across all ages and regions thanks to its distinctive food and treats. This legacy of quality and heartfelt service positions DQ as a leader in the quick-service category worldwide. The company continues to innovate and enhance the customer experience, always prioritizing the satisfaction and delight of its loyal fan base.

Dairy Queen operates as a fast-paced, community-oriented quick-servi... Show More

Job Requirements

Minimum 1-3 years of high volume restaurant leadership experience
previous quick service restaurant experience strongly preferred
high School diploma or equivalent
proven track record of effectively managing COGS and labor
strong knowledge and application of safe food handling practices
must be ServSafe certifiable

Job Qualifications

Minimum 1-3 years of high volume restaurant leadership experience
previous quick service restaurant experience strongly preferred
high School diploma or equivalent
proven track record of effectively managing COGS and labor
strong knowledge and application of safe food handling practices
must be ServSafe certifiable
customer focus with strong hospitality and customer service skills
trainer and coach with ability to train others on restaurant routines and customer interaction
excellent management skills including coaching, training, and resolving employee issues
highly organized and detail-oriented with capability to oversee multiple business areas simultaneously
goal-driven with ability to meet and exceed business targets
proficiency with computers and Point of Sale systems
flexibility and adaptability to meet DQ standards
high integrity and honesty

Job Duties

Manage entire operation of restaurant during scheduled shifts
strive for operational levels that meet or exceed fan expectations in quality, service, and atmosphere
accurately complete designated duties such as inventory control, ordering of products, cash control
ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices
assist in executing the restaurant’s business plan as directed by the GM including analyzing COGS and taking corrective action, maintaining inventory, adjusting labor, ensuring cash control and security procedures, and understanding P&L implications
ensure customer service meets or exceeds company standards and handle customer concerns and complaints effectively
assist the GM with hiring, training, coaching, and developing team members while enforcing policies and maintaining a positive working environment
assist in maintaining health and safety standards including food safety, sanitation, and emergency procedures
support local store marketing activities and bring ideas to attract new fans and increase sales
perform physically demanding duties such as working in varying temperatures, standing for long periods, lifting up to 50 pounds
perform other duties as requested by the GM

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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