Job Overview
Benefits
Health Insurance
Paid Time Off
training programs
Employee Discounts
retirement plans
Job Description
Dunkin' Donuts, a leading name in the quick-service restaurant industry, is renowned for its commitment to delivering high-quality coffee and baked goods combined with exceptional guest service. Operating in numerous locations globally, Dunkin' Donuts prides itself on fostering a team-oriented environment where employees work harmoniously to create a welcoming atmosphere for every guest. The company emphasizes operational excellence, guest satisfaction, and profitability, making it a sought-after employer for those looking to build a career in the fast-paced food service industry.
The Shift Leader role at Dunkin' Donuts is pivotal in ensuring smooth daily operations by coaching and guiding Crew Membe... Show More
The Shift Leader role at Dunkin' Donuts is pivotal in ensuring smooth daily operations by coaching and guiding Crew Membe... Show More
Job Requirements
- Must be at least 18 years of age where applicable
- Have a high school diploma or equivalent
- Possess math and writing skills
- Be able to fluently speak and read English
- Preferably have restaurant, retail, or supervisory experience
- Demonstrate competencies in guest focus, passion for results, problem solving, decision making, and team building
Job Qualifications
- Must be able to fluently speak and read English
- Math and writing skills
- Restaurant, retail, or supervisory experience preferred
- At least 18 years of age where applicable
- High school diploma or equivalent
- Guest focus with ability to anticipate and exceed guest expectations
- Passion for results and ability to deliver on commitments
- Problem-solving and decision-making skills based on analysis and judgment
- Ability to build effective teams by placing right people in appropriate roles
Job Duties
- Coach Crew Members throughout shifts to uphold operational standards and ensure excellent guest experience
- Communicate clearly with team members about responsibilities and provide respectful feedback and recognition
- Deploy team members effectively to meet service standards and guest needs
- Support training efforts directed by management
- Monitor and hold team accountable for performance
- Prioritize guest satisfaction and model exceptional service
- Drive urgency among Crew to meet guest needs and resolve problems promptly
- Enforce use of systems, tools, and procedures and correct deficiencies
- Monitor quality, service, and cleanliness standards during shifts
- Complete required training including ServSafe certification
- Ensure execution of restaurant standards and marketing initiatives
- Control labor, food, and cash costs by following established processes
- Ensure compliance with cleanliness, food safety, and security policies
- Report equipment issues and escalate performance concerns to management
- Comply with all restaurant, brand, and franchisee policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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