Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.70 - $16.70
Work Schedule
Standard Hours
Flexible
Benefits
Medical - united healthcare and kaiser
Sick time - 1 hour for every 30 hours worked, no waiting period
Direct Deposit
flexible scheduling
Job Description
Ambrosia QSR is a well-established quick-service restaurant (QSR) brand dedicated to delivering exceptional dining experiences to its guests. Known for its commitment to quality food, outstanding customer service, and community engagement, Ambrosia QSR operates multiple locations catering to a diverse customer base. The company prides itself on fostering a collaborative and inclusive work environment where team members are encouraged to grow, develop their skills, and contribute to overall restaurant success. Ambrosia QSR is a part of the vibrant restaurant industry, where fast-paced service, operational efficiency, and guest satisfaction are critical to maintaining competitiveness and profitability.
The Shift Leader positio... Show More
The Shift Leader positio... Show More
Job Requirements
- high school diploma or equivalent preferred
- serv safe certificate required
- sexual harassment certificate required
- shift control training completed in current restaurant and validated by the restaurant general manager and district manager
- external hires must have 6+ months of direct food/retail lead experience
- prior experience using a point of sale system is preferred
Job Qualifications
- must be 18 years old to be a shift leader for Ambrosia QSR
- authorized to work in the United States
- satisfy a criminal background check upon promotion or hire
- ability to use a computer and perform basic functions
- effectively communicate with co-workers and supervisors both verbally and in writing
- demonstrate personal responsibility including but not limited to being on time, in uniform, treats others with respect
- takes pride in work and leads with energy, engagement, and empathy
- recognize the business needs and work with restaurant leaders to implement problem solving measures
Job Duties
- ensure all food orders, specialty drinks and desserts follow company recipes and are always accounted for in the POS system
- organize for shift readiness and position team members to meet the sales demands of the restaurant
- use and manage the waste and prep systems to control expenses
- use equipment, small wares, and products for their intended purpose
- trouble shoot minor equipment issues and report any non-working or unsafe equipment concerns immediately
- ensure staff uses all safety equipment as required
- follow all cash policies
- work with friendliness and a sense of urgency
- greet every guest
- ensure that every guest has an exceptional visit every time they visit the restaurant
- resolve issues with positivity and sound judgement
- walk through the entire restaurant checking on parking lot, bathrooms, dining rooms and talk to guests at their tables, asking how their meal was
- demonstrate a sense of urgency and a guest first behavior
- promote excellent customer service
- handle guest complaints in the absence of an assistant manager or restaurant general manager
- train and develop existing staff
- follow training plans and systems in place to achieve targeted goals
- ensure that employees take breaks as required and minor work limitations are adhered to as directed
- does not let anyone on the team perform work duties if he/she displays symptoms of being sick or not fit for duty
- report employee and/or guest complaints immediately
- promote a safe and comfortable work environment that supports inclusion and does not tolerate harassment/discrimination/retaliation
- report concerns/complaints immediately to restaurant general manager and human resources
- manage all food safety regulations and follow restaurant safety procedures
- follow all marketing plans to ensure the staff is trained and prepared for promotions
- wear a headset to listen for how the team is interacting with the guest and then praise, coach or re-direct when needed
- trouble-shoot basic equipment maintenance issues
- ensure daily food safety compliance measures and operational standards
- communicate with the restaurant general manager and above restaurant leaders when necessary
- supervise on-shift personnel
- execute great guest service and team member support by working in front of the restaurant as much as possible
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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