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Shift Leader Woodburn Burger King

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Arby's

Shift Leader Woodburn Burger King

Salem, OR, USA|Onsite

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $15.70 - $16.70
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Work Schedule

Flexible
Day Shifts
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Benefits

Medical
Sick Time
Direct Deposit
flexible scheduling

Job Description

Ambrosia QSR is a well-established quick-service restaurant (QSR) chain renowned for delivering exceptional fast-food experiences across multiple locations. As a leader in the fast-food industry, Ambrosia QSR emphasizes customer satisfaction, operational excellence, and employee development to maintain its competitive edge. The company is dedicated to fostering an environment where team members can thrive, work collaboratively, and deliver top-tier service to guests. Through rigorous adherence to food safety standards and innovative operational strategies, Ambrosia QSR continues to serve quality meals quickly and efficiently, ensuring an enjoyable dining experience for every customer.

The role of a Shift Leader at Ambr... Show More

Job Requirements

  • Must be 18 years old or older
  • Authorized to work in the United States
  • Satisfactorily complete a criminal background check
  • Ability to operate kitchen and beverage equipment safely
  • Ability to use a POS system
  • Must complete required certifications including Serv Safe and Sexual Harassment training
  • Successful completion of shift control training
  • Ability to communicate effectively with team and guests
  • Ability to lead under pressure during peak hours
  • Maintain punctuality and professional appearance
  • Adhere to company policies and safety standards

Job Qualifications

  • Must be 18 years old to be a shift leader for Ambrosia QSR
  • Authorized to work in the United States
  • Satisfy a criminal background check upon promotion or hire
  • Ability to use a computer and perform basic functions
  • Effectively communicate with co-workers and supervisors both verbally and in writing
  • Demonstrate personal responsibility including but not limited to being on time, in uniform, treats others with respect
  • Takes pride in work and leads with energy, engagement, and empathy
  • Recognize the business needs and work with restaurant leaders to implement problem solving measures
  • High School Diploma or equivalent preferred
  • Serv Safe Certificate required
  • Sexual Harassment Certificate required
  • Shift control training completed in current restaurant and validated by the restaurant general manager and district manager
  • External hires must have 6 plus months of direct food retail lead experience
  • Prior experience using a point of sale system is preferred

Job Duties

  • Ensure all food orders, specialty drinks and desserts follow company recipes and are always accounted for in the POS system
  • Organize for shift readiness and position team members to meet the sales demands of the restaurant
  • Use and manage the waste and prep systems to control expenses
  • Use equipment, small wares, and products for their intended purpose
  • Trouble shoot minor equipment issues and report any non-working or unsafe equipment concerns immediately
  • Ensure staff uses all safety equipment as required
  • Follow all cash policies
  • Work with friendliness and a sense of urgency
  • Greet every guest
  • Ensure that every guest has an exceptional visit every time they visit the restaurant
  • Resolve issues with positivity and sound judgement
  • Walk through the entire restaurant checking on parking lot, bathrooms, dining rooms and talk to guests at their tables, asking how their meal was
  • Demonstrate a sense of urgency and a guest first behavior
  • Promote excellent customer service
  • Handle guest complaints in the absence of an assistant manager or restaurant general manager
  • Train and develop existing staff
  • Follow training plans and systems in place to achieve targeted goals
  • Ensure that employees take breaks as required and minor work limitations are adhered to as directed
  • Does not let anyone on the team perform work duties if he or she displays symptoms of being sick or not fit for duty
  • Report employee and or guest complaints immediately
  • Promote a safe and comfortable work environment that supports inclusion and does not tolerate harassment, discrimination, retaliation
  • Report concerns or complaints immediately to restaurant general manager and human resources
  • Manage all food safety regulations and follow restaurant safety procedures
  • Follow all marketing plans to ensure the staff is trained and prepared for promotions
  • Wear a headset to listen for how the team is interacting with the guest and then praise, coach or re-direct when needed
  • Trouble-shoot basic equipment maintenance issues
  • Ensure daily food safety compliance measures and operational standards
  • Communicate with the restaurant general manager and above restaurant leaders when necessary
  • Supervise on-shift personnel
  • Execute great guest service and team member support by working in front of the restaurant as much as possible

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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