Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Flexible Hours
Fun people
employee meal discount
competitive pay
Earned Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
Bonus opportunities
employee loan program
paid volunteer hours
Merit based recognition
Job Description
The Works is a rapidly growing regional chain of community-focused cafes committed to delivering the highest quality food and the friendliest customer service. Each cafe in the chain uniquely reflects the character and specific needs of the communities it serves, underscoring their dedication to local culture and customer preferences. Their menu highlights healthy, locally sourced ingredients, featuring delicious bagels, breakfast and lunch sandwiches, soups, salads, smoothies, fresh-baked sweets, and more. The company’s mission centers around contributing positively to the health and well-being of the communities they serve, including their customers, team members, and the environment. This alignment with community values... Show More
Job Requirements
- basic computer skills
- fluent in spoken and written English
- previous leadership experience in retail, restaurant or hospitality preferred
- works well with others in a fast-paced team environment
- on time, demonstrates honesty and a positive attitude
- willingness to learn and adapt to change
Job Qualifications
- basic computer skills
- fluent in spoken and written English
- previous leadership experience in retail, restaurant or hospitality preferred
- works well with others in a fast-paced team environment
- on time, demonstrates honesty and a positive attitude
- willingness to learn and adapt to change
- guest focused
- ability to assist with training
- problem solving
- motivating others
Job Duties
- perform all responsibilities of restaurant team members
- supports the cafe managers in meeting operational goals and execution
- ensure company standards are met throughout shift including preparation of food and beverages
- communicate shift priorities, goals and results to restaurant team members
- complete shift deployment plans for shifts to ensure positions are adequately supported
- coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
- delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources
- support the training of restaurant team members as needed
- perform oversight of company safety, security and profitability policies/processes throughout a shift
- communicate clearly with the next Shift Leader to help prepare him/her for shift
- ensure food safety standards are met
- manage inventory throughout the shift
- provide great guest service and coach restaurant team members to do the same
- handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant
- manage cash over/short during shift and ensures restaurant team members are following cash management policies and procedures
- monitor employee attendance, punctuality, and adherence to company policies
- PM Shift Leaders provide a daily closing email
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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