Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Training and Development
401(k)
Job Description
Wendy's is a renowned global fast-food restaurant chain known for its high-quality menu offerings, exceptional customer service, and commitment to community values. Established decades ago, Wendy's prides itself on maintaining a reputation for fresh ingredients and a welcoming dining experience. With thousands of locations worldwide, Wendy's continues to thrive in the competitive fast-food market by emphasizing integrity, teamwork, and operational excellence.
The role of the Shift Leader at Wendy's is pivotal in ensuring smooth restaurant operations during assigned shifts. This position involves overseeing daily activities, managing team members, and promoting a positive work environment that aligns with the company’s ... Show More
The role of the Shift Leader at Wendy's is pivotal in ensuring smooth restaurant operations during assigned shifts. This position involves overseeing daily activities, managing team members, and promoting a positive work environment that aligns with the company’s ... Show More
Job Requirements
- Minimum of 2 years of supervisory experience in a restaurant setting
- must be at least 18 years of age
- high school diploma or equivalent, some college coursework preferred
- excellent leadership and communication skills
- strong problem-solving and decision-making skills
- ability to work in a fast-paced, dynamic environment
- ability to multitask and prioritize effectively
- knowledge of health and safety regulations as required by Wendy’s International, WKS, and applicable local and state laws
- ServSafe certification required
- proficiency with cash handling, smart safe, and POS systems (SBO.net)
- comfortable with email and company technology platforms (WKSConnect, WeLearn, etc.)
- ability to work flexible schedules, including weekends and holidays
- access to reliable transportation to report to scheduled shifts, trainings, and meetings
- willingness to work at nearby store locations within the district as needed, based on business demands
Job Qualifications
- Minimum of 2 years of supervisory experience in a restaurant setting
- high school diploma or equivalent, some college coursework preferred
- excellent leadership and communication skills
- strong problem-solving and decision-making skills
- ability to work in a fast-paced, dynamic environment
- ability to multitask and prioritize effectively
- knowledge of health and safety regulations as required by Wendy’s International, WKS, and applicable local and state laws
- ServSafe certification required
- proficiency with cash handling, smart safe, and POS systems (SBO.net)
- comfortable with email and company technology platforms (WKSConnect, WeLearn, etc.)
- ability to work flexible schedules, including weekends and holidays
- access to reliable transportation to report to scheduled shifts, trainings, and meetings
- willingness to work at nearby store locations within the district as needed, based on business demands
Job Duties
- Assist with training, coaching, and developing team members
- demonstrate commitment to WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork
- enforce uniform and grooming standards and ensure compliance with workplace conduct policies
- communicate effectively with management and team members
- promptly report claims of harassment, discrimination, retaliation, wage and hour violations, bullying, workplace violence, or other inappropriate behavior to the District Leader and Human Resources
- oversee restaurant opening and closing procedures, including security protocols and cash handling
- assist with food ordering, scheduling, and maintaining inventory levels
- monitor and ensure compliance with walk-throughs and Wendy’s Critical Checklist
- conduct internal self-assessments using company tools (TrueView) and ensure compliance with Health Department and Wendy’s Food Safety Audits
- cover workstations and assist during breaks as needed
- ensure compliance with company timekeeping policies and report any concerns to the supervisor
- ensure high levels of customer service by achieving company standards for Friendliness, Accuracy, Cleanliness, Speed, and Taste
- resolve customer issues in a timely and professional manner using company customer service processes (BLAST and the No Fault Policy)
- assist with cash handling, smart safe, and POS systems (SBO.net)
- manage cash registers, phone calls, orders, and company funds
- conduct safe and cash drawer audits and prepare change orders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: