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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $16.00 - $16.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
flexible spending accounts
Sick Time
Direct Deposit
401(k) retirement plan
flexible scheduling
Complimentary Meals
Job Description
Ambrosia QSR is a dynamic quick-service restaurant (QSR) brand dedicated to delivering high-quality dining experiences with a focus on exceptional customer service and operational excellence. Renowned for its commitment to guest satisfaction and team development, Ambrosia QSR operates in a fast-paced, team-oriented environment that values safety, inclusivity, and professionalism. The company embraces a culture built on core values such as energy, engagement, empathy, and execution, ensuring that each interaction with guests and team members reflects these principles.
The Shift Leader role at Ambrosia QSR is a pivotal position responsible for overseeing designated shifts to support the daily operations of th... Show More
The Shift Leader role at Ambrosia QSR is a pivotal position responsible for overseeing designated shifts to support the daily operations of th... Show More
Job Requirements
- High school diploma or equivalent
- Serv Safe training and certificate
- Prior experience with a POS system
- Shift control training conducted at the current restaurant and verified by the General Manager and District Manager
Job Qualifications
- Authorized to work in the United States
- Must be at least 18 years of age
- Ensure compliance with all required training as mandated by local, state, and federal laws, as well as company policies, to maintain operational and regulatory standards
- Excellent verbal and written communication skills for effective collaboration with team members and supervisors
- Dedicated to hands-on leadership, focusing on team development and growth
- Be able to work with, coach, and develop a diverse group of people from different backgrounds and with varying strengths
- Demonstrate the core Cultural Foundations of energy, engagement, empathy, and execution through all interactions with internal and external stakeholders
Job Duties
- Train and develop staff by implementing established training plans and systems to achieve targeted goals
- Ensure that employees take the required breaks and comply with minor work limitations as directed
- Prevent team members from performing work duties if they exhibit signs of illness or are unfit for duty
- Promptly report employee concerns or complaints to the General Manager and Human Resources
- Ensure every guest has an outstanding dining experience by providing exceptional service and resolving any concern with professionalism and sound judgment
- Conduct routine walkthroughs of the restaurant, including the parking lot, restrooms, and dining areas, while engaging with guests to enhance their experience
- Exhibit a strong sense of urgency and a guest-first mindset, consistently promoting excellent customer service
- Effectively manage guest concerns and complaints in the absence of upper management, ensuring prompt and satisfactory resolutions
- Foster a safe, inclusive, and respectful work environment by upholding company policies against harassment, discrimination, and retaliation, and promptly report any concerns to the General Manager and Human Resources
- Maintain a professional appearance by wearing a clean uniform and slip-resistant shoes
- Follow hygiene and food safety protocols, including frequent handwashing
- Prioritize workplace health and safety by not reporting to work when ill and notifying management promptly if unable to work a scheduled shift
- Oversee compliance with all food safety regulations and enforce restaurant safety procedures
- Ensure staff are properly trained and prepared for promotions and limited time offers
- Use a headset to monitor team interactions with guests, providing praise, coaching, or redirection as needed
- Identify and troubleshoot basic equipment maintenance issues to ensure smooth operations
- Maintain daily food safety compliance and uphold operational standards
- Communicate effectively with the General Manager and other leadership as necessary
- Deliver exceptional guest service and support team members by actively working in front-of-house operations
- Ensure all food orders, specialty drinks and desserts follow company recipes, brand standards, and are accurately recorded in the POS system
- Organize for shift readiness by positioning team members to meet sales demands while managing waste and prep systems to control costs
- Utilize equipment, small wares, and products as intended, troubleshoot minor issues, and report malfunctioning or unsafe equipment immediately
- Enforce the proper use of safety equipment by all employees to maintain a secure work environment
- Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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