Shift Leader

Ceres, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible scheduling

Career development opportunities

Equal employment opportunity

Job Description

Wingstop is a dynamic and rapidly growing restaurant brand dedicated to serving the world flavor through its signature offerings of fresh, never frozen wings, hand-cut seasoned fries, and a variety of famous sides. Since its founding in 1994, Wingstop has committed to delivering a unique flavor experience that goes beyond just a meal. The first franchised Wingstop location opened in 1997, and by 2002, the brand had served one billion wings — a testament to its growing popularity and dedicated customer base. Wingstop’s mission centers on flavor, quality, and exceptional customer service, making it a beloved destination for wing enthusiasts... Show More

Job Requirements

No formal education required
Prior experience working in a fast food or casual dining setting
Proven leadership or supervisory experience
Ability to work on-site
Strong organizational and multitasking skills
Excellent customer service orientation
Ability to follow company policies and procedures
Willingness to work flexible shifts including evenings and weekends

Job Qualifications

Experience in a leadership or supervisory role in a fast-paced restaurant environment
Strong customer service skills
Ability to train and motivate team members
Knowledge of food safety and sanitation standards
Excellent communication and interpersonal skills
Ability to handle cash and maintain financial accountability
Capability to work flexible hours including evenings and weekends
Commitment to maintaining clean and safe work environment

Job Duties

Perform all tasks and responsibilities of a Wingstop crew member
Ensure outstanding guest service by providing a guest-friendly environment
Train newer or less experienced crew members
Practice inventory control standards
Ensure store policies are followed by all staff members
Maintain appropriate cleanliness, sanitation, safety, and staffing standards
Open and/or close the restaurant and meet required work hours
Manage and motivate crew members
Coordinate breaks effectively and quickly
Assemble and package orders according to Wingstop standards
Assist all other positions when necessary
Keep the kitchen and dining room clean throughout the shift
Ensure all crew members are health safety conscious
Resolve customer issues efficiently and with a good attitude
Ensure the store is clean at closing and all daily closing procedures are followed
Promote the Wingstop brand and uphold operating requirements including QSC
Enforce the Wingstop uniform and jewelry policy
Ensure each guest has a positive, long-lasting impression
Control and maintain cash handling and account for voids or refunds
Ensure daily and weekly cleaning tasks are met
Meet and adjust order quote times for peak hours
Avoid overtime for crew unless approved
Keep kitchen well manned and organized during peak periods
Represent the Wingstop brand

Job Criteria

Experience

No experience required

Job Location

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