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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Paid Time Off
Job Description
Wingstop is a leading global restaurant chain specializing in flavorful chicken wings and signature sides, dedicated to delivering extraordinary dining experiences across its locations. As a fast-casual dining establishment, Wingstop has grown by focusing on bold flavors, high-quality ingredients, and outstanding customer service. The company prides itself on creating a positive and inclusive culture for its team members and guests alike. Wingstop operates through a franchise model, with independent owners managing individual stores, including the Wingstop FWS franchise seeking dynamic new talent.
The role of Shift Leader at Wingstop offers an exciting entry-level leadership opportunity designed for individuals passion... Show More
The role of Shift Leader at Wingstop offers an exciting entry-level leadership opportunity designed for individuals passion... Show More
Job Requirements
- Ability to lift and carry, push, or pull heavy objects up to 50 pounds
- ability to stand for long periods of time and work in a fast-paced environment
- strong written and verbal communication skills
- strong interpersonal and conflict resolution skills
- strong leadership skills and ability to manage, train, develop, and motivate a diverse team
- ability to problem solve and learn quickly
- ability to drive team cohesiveness and represent the culture and views of the brand
- guest service mentality with a genuine desire to serve guests
- maintain a calm, tactful demeanor when dealing with difficult situations
- manage multiple projects and timelines with urgency and follow-through
Job Qualifications
- 1 year of previous food service, retail, or restaurant supervisory experience preferred but not required
- food handler certification required once hired
- 6 months experience using a register (POS) system
- meet restaurant operating policies and standards including providing quality food products, cash handling, and store safety and security
- maintain regular and consistent attendance and punctuality
- available to work flexible hours including mornings, evenings, weekends, late nights, and/or holidays
Job Duties
- Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Wingstop
- responsible for assisting and supporting the General Manager in meeting store goals
- assist in driving operational excellence by driving sales and controlling labor and food costs during shifts
- ensure the restaurant environment is always safe for both team members and guests
- maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team
- develop positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns
- be willing to assist in all other positions when necessary
- deliver excellent customer service to all customers by acting with a guest-first attitude and connecting with the guests
- follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team
- resolve low-level guest issues with efficiency and a positive attitude
- maintain operational standards and requirements in the restaurant
- use company-provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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