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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Job Description
Caribou Coffee is a renowned coffeehouse chain committed to creating day-making experiences that spark a chain reaction of good throughout the communities they serve. The company emphasizes three core priorities: Team, Guest, and Business, focusing on fostering a harmonious environment where employees can be their authentic selves, make a meaningful impact on their communities, build lifelong connections, and serve exceptional coffee. Known for its welcoming atmosphere and dedication to quality, Caribou Coffee prides itself on being more than just a coffee shop; it is a gathering place where customers feel valued and where employees thrive as part of the 'Bou... Show More
Job Requirements
- At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a shift leader
- Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
- Must be at least 18 years of age
Job Qualifications
- At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a shift leader
- Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
- Must be at least 18 years of age
- High school diploma or GED equivalent preferred
- A valid driver’s license and reliable transportation preferred
Job Duties
- Demonstrates mastery of the doing of team member with ease, enthusiasm and excellence
- Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to make fun happen
- Thinks strategically about maximizing product sales and waste management
- Demonstrates total store vision to take ownership of the look and feel of the store
- Knowledgeable about the deployment for the day, and the roles and responsibilities associated
- Consistently leverages effective communication on the floor during the shift
- Sees the needs of the team and guest and addresses situations before they become problematic
- Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
- Takes ownership not only for the current shift, but also the shift that follows
- Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
- Actively and in the moment coaches and gives feedback to team members to ensure they are bringing their best doing and being to their role
- Trains team on role responsibilities, product knowledge and promotional items
- Performs administrative tasks with integrity and to completion, including but not limited to bank deposits, inventory, store product orders and others as assigned
- Actively develops team members and is in conversations about career and professional growth
- Brings the core values to life in all that you do: support one another, make fun happen, be yourself, take ownership, serve with love
- Takes ownership for their impact on other people and actively manages how they show up
- Demonstrates confidence and owns the decision-making responsibility of being the manager on duty
- Is resilient under pressure and brings a being of calm in critical moments
- Brings joyfulness to leading the team, serving guests and being a community member
- Seeks to be of service and create success for others
- Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow
- Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn
- Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not compliance
- Takes ownership for, and is eager to, make a positive impact on others
- Seeks to create an inclusive and inspiring culture on every shift with every team member
- Takes full ownership of their own development and actively seeks feedback and growth opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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