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Potbelly

Shift Leader

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $17.25 - $17.75
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Work Schedule

Flexible
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Benefits

competitive pay
Medical insurance
Dental Insurance
Vision Insurance
Domestic partnership benefits
Paid parental leave
Flexible spending account
Health savings account
commuter benefit
retirement savings
Employee assistance program
Paid Time Off
employee discount
flexible schedule
Career growth opportunities

Job Description

Potbelly Sandwich Shop is a nationally recognized neighborhood sandwich shop that originated in 1977 as a small antique store and has since expanded to over 400 locations across the United States. Known for its toasty sandwiches and welcoming atmosphere, Potbelly is a fast-paced and friendly environment where good vibes and great careers come together. The company values customer satisfaction and focuses on creating a positive dining experience through consistent product quality and excellent customer service. Potbelly seeks to build a strong, dedicated team that not only thrives in a lively setting but also embraces teamwork and community values.

The... Show More

Job Requirements

  • You want to delight customers with great food and good vibes
  • you are friendly and customer service oriented
  • you have strong written and verbal communication skills
  • you enjoy problem-solving
  • you enjoy higher levels of noise from music, customer and employee traffic
  • you love working in a fast-paced environment
  • you can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
  • you can handle the heat of the kitchen
  • you're at least 18 years old
  • a minimum of 1 year supervisory experience in a restaurant or retail environment preferred
  • you're able to stand or walk for 8-9 hours or as needed
  • you're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
  • Illinois applicants are required to become food safety certified within 30 days of employment

Job Qualifications

  • Strong written and verbal communication skills
  • friendly and customer service oriented
  • problem-solving ability
  • at least 18 years old
  • minimum of 1 year supervisory experience in a restaurant or retail environment preferred
  • able to stand or walk for 8-9 hours
  • able to lift up to 10 pounds frequently and up to 50 pounds occasionally
  • able to manage potential allergens including peanut products, egg, dairy, gluten, soy, seafood and shellfish
  • knife skills are a plus

Job Duties

  • Lead team members on shifts, including efficient assignment of tasks while providing feedback
  • ensure all security procedures are followed
  • ensure back-of-the-house procedural standards are met
  • count drawers and follow proper daily cash handling procedures
  • prepare quality finished products efficiently
  • comply with health and safety standards for food, cleanliness and safety
  • restock food line, chips and cooler
  • clean tables, counters, floors, bathrooms, kitchen and utensils
  • take out trash
  • operate cash register
  • handle, balance and follow all cash handling procedures
  • effectively handle customer complaints and issues
  • perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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