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Insomnia Cookies

Shift Leader

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $21.50
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Work Schedule

Flexible
Day Shifts
Night Shifts
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Benefits

Starting pay of $21.50 per hour plus tips
Flexible part-time work schedules
Excellent training and mentorship
Job stability
growth opportunities
fun and exciting team environment
FREE cookies with every shift

Job Description

Insomnia Cookies is a renowned bakery and delivery brand that originated from a college dorm room and has flourished into a global phenomenon over the past 20 years. Founded by Seth Berkowitz, this unique company specializes in delivering warm, delicious cookies all day and late into the night, appealing to a passionate community of cookie lovers. Today, Insomnia Cookies proudly operates over 300 stores worldwide, with its flagship experiential bakery concept based in Philadelphia, Pennsylvania, the company headquarters. Alongside these stores, the brand has also developed a compelling nationwide shipping and gifting portfolio, further expanding its reach and customer base.... Show More

Job Requirements

  • Must be at least 18 years old
  • Legally eligible to work in the United States

Job Qualifications

  • At least 1 year of experience in a customer-service focused role
  • Experience with point of sales systems
  • Outstanding communication, time management, and people skills
  • Detail-oriented and results-focused
  • Ability to lead by example and motivate others
  • Outgoing, friendly, and patient demeanor
  • Ability to lift up to 40 lbs

Job Duties

  • Provide incredible customer service and quality products to all guests throughout their bakery experience
  • Support store leadership by maintaining operations during the shift
  • Communicate pertinent information to team members
  • Monitor production efficiency
  • Hold the team accountable to company standards and procedures
  • Assist in training and coaching of team members
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the team
  • Support and collaborate with the Cookie Crew
  • Ensure a safe, clean working environment and adherence to food safety practices
  • Manage cash handling and deposits

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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