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Insomnia Cookies

Shift Leader

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $16.00
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Work Schedule

Flexible
Day Shifts
Night Shifts
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Benefits

Paid vacation
Sick Time Off
flexible schedules
Interactive training
mentorship
Pet insurance
employee discount
Free cookies

Job Description

Insomnia Cookies is a well-established bakery and delivery concept, renowned for offering warm, delicious cookies delivered late into the night. Founded in a college dorm room by Seth Berkowitz, this innovative brand has evolved over two decades into a cult favorite among cookie enthusiasts. With over 300 stores worldwide and a flagship experiential concept based in Philadelphia, Pennsylvania, Insomnia Cookies continues to expand its footprint and diversify its offerings through nationwide shipping and gifting. The company has become synonymous with satisfying cookie cravings at any hour, combining convenience and quality in a unique customer experience that has earned widespread acclaim... Show More

Job Requirements

  • Legally eligible to work in the United States
  • Must be 18 years or older to be employed

Job Qualifications

  • At least 1 year of experience in a customer service focused role
  • Experience with point of sales systems
  • Outstanding communication skills
  • Strong time management skills
  • Excellent people skills
  • Outgoing, friendly, and patient demeanor
  • Detail focused and results oriented
  • Ability to lead by example and motivate others
  • Ability to lift up to 40 lbs

Job Duties

  • Provide incredible customer service and quality products to all guests throughout their bakery experience
  • Support store leadership by maintaining operations during shifts, communicating information, monitoring production efficiency, holding the team accountable to standards, and assisting in training and coaching
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
  • Support and work alongside the cookie crew
  • Provide a safe, clean working environment for guests and staff and adhere to safe food handling practices
  • Manage cash handling and deposits

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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