Shift Leader

Grand Rapids, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $16.00

Work Schedule

Flexible

Benefits

competitive pay

Medical insurance

Dental Insurance

Vision Insurance

Paid parental leave

Retirement savings 401(k)

Paid Time Off

Flexible work schedule

employee discount

commuter benefit

Employee assistance program

Job Description

Potbelly Sandwich Shop is a nationally recognized fast-casual restaurant brand that began as a small antique store in 1977 and has grown to over 400 locations across the United States. Known for its toasty sandwiches and welcoming atmosphere, Potbelly prides itself on blending great food with good vibes. The brand emphasizes a friendly, fast-paced environment where employees are valued and career growth is encouraged. Potbelly’s culture centers around inclusivity, collaboration, and mutual respect, ensuring that every team member feels appreciated and motivated to deliver exceptional customer service.

The Shift Leader role at Potbelly is a pivotal position responsible fo... Show More

Job Requirements

Youre at least 18 years old
Able to stand or walk for 8-9 hours or as needed
Able to lift up to 10 pounds frequently and up to 50 pounds occasionally
Minimum of 1 year supervisory experience in restaurant or retail preferred
Able to manage potential allergens including peanut products, egg, dairy, gluten, soy, seafood and shellfish
Food safety certification must be obtained within 30 days if employed in Illinois
Willingness to work in noisy, fast-paced environment

Job Qualifications

At least 18 years old
Minimum of 1 year supervisory experience in a restaurant or retail environment preferred
Strong written and verbal communication skills
Friendly and customer service oriented
Ability to manage potential allergens
Enjoy working in a fast-paced environment
Problem-solving skills
Ability to handle kitchen heat
Food safety certification required (Illinois applicants through Illinois Department of Public Health, others through National Restaurant Association or equivalent)

Job Duties

Lead team members on shifts, including efficient assignment of tasks while providing feedback
Ensure all security procedures are followed
Ensure back-of-the-house procedural standards are met
Count drawers and follow proper daily cash handling procedures
Prepare quality finished products efficiently
Comply with health and safety standards for food, cleanliness and safety
Restock food line, chips and cooler
Clean tables, counters, floors, bathrooms, kitchen and utensils
Operate cash register and follow all cash handling procedures
Effectively handle customer complaints and issues
Others duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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