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Insomnia Cookies

Shift Leader

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $20.00
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Work Schedule

Day Shifts
Night Shifts
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Benefits

Paid vacation
Sick Time Off
Interactive training
mentorship
Pet insurance
employee discount
Free cookies

Job Description

Insomnia Cookies is a renowned bakery and delivery brand famous for its warm, freshly baked cookies delivered late into the night. Founded in a college dorm room by Seth Berkowitz, the company has grown into a widely recognized cult favorite with over 300 stores globally. Its innovative bakery plus delivery business model has captured the hearts of countless cookie lovers, delivering a unique combination of sweet treats with convenience. Headquartered in Philadelphia, Pennsylvania, Insomnia Cookies is rapidly expanding its footprint across the United States and internationally, continuing to revolutionize the cookie industry with its experiential and approachable "sweet-easy" concept. The... Show More

Job Requirements

  • At least high school diploma or equivalent
  • Minimum 1 year of customer service experience
  • Experience operating point of sales systems
  • Strong communication and interpersonal skills
  • Ability to manage time effectively and multitask
  • Leadership experience preferred
  • Physical ability to lift up to 40 lbs
  • Must be legally authorized to work in the United States
  • Must be at least 18 years old

Job Qualifications

  • At least 1 year of experience in a customer service focused role
  • Experience with point of sales systems
  • Outstanding communication skills
  • Strong time management skills
  • Excellent people skills
  • Outgoing, friendly, and patient personality
  • Detail-focused and results-oriented
  • Ability to lead by example and motivate others
  • Ability to lift up to 40 lbs
  • Legally eligible to work in the United States
  • Must be 18 years or older

Job Duties

  • Provide incredible customer service and quality products to all guests
  • Support store leadership by maintaining operations during the shift and communicating relevant information
  • Monitor production efficiency and hold team accountable to standards and procedures
  • Assist in training and coaching team members
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
  • Support and work alongside the cookie crew
  • Provide a safe, clean working environment and adhere to food handling practices
  • Manage cash handling and deposits

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.