Shift Leader

Charleston, WV, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Range $11.00 - $13.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

flexible scheduling

Job Description

Buffalo Wild Wings is a renowned restaurant chain specializing in flavorful wings, beer, and sports entertainment. Known for creating a lively and engaging atmosphere, it combines quality food with a dynamic environment that appeals to sports fans and casual diners alike. With a strong commitment to excellent customer service and operational excellence, Buffalo Wild Wings consistently focuses on providing an exceptional dining experience while supporting its employees' growth and development. As a leader in the casual dining industry, the company emphasizes teamwork, quality standards, and guest satisfaction, blending a fun and energetic environment with professional management practices.

... Show More

Job Requirements

High school diploma or equivalent
Minimum 1 year of relevant restaurant or hospitality experience
Must be able to coach and lead team members
Ability to handle guest interactions and complaints
Knowledge of food safety and alcohol service standards
Proficiency with POS and restaurant technology systems
Ability to work flexible hours including nights and weekends
Strong problem-solving and multitasking abilities

Job Qualifications

High school diploma or equivalent
Prior leadership experience in a restaurant or hospitality setting
Knowledge of ServSafe Food and Alcohol certification or TIPS certification preferred
Strong communication and interpersonal skills
Ability to manage and coach teams effectively
Experience using POS systems and restaurant technology
Ability to handle guest complaints professionally
Understanding of labor and cost control principles
Ability to maintain safety and security standards
Competence in scheduling and using workforce management tools

Job Duties

Team relations and HR support
Conduct pre-shift meetings
Set and coach toward shift goals
Train hourly team members
Manage team member behaviors
Conduct disciplinary sessions and document discussions
Navigate applicant tracking system
Handle guest relations and complaints
Maintain game day atmosphere
Ensure quality and standards compliance
Receive food and liquor orders
Monitor food safety and quality
Complete end-of-night paperwork
Manage cash drawers
Conduct server checkouts
Operate POS and AV equipment
Maintain safety protocols
Identify safety hazards
Perform labor and cost management
Monitor recipe and pouring adherence
Manage bar inventory and ordering
Document shift highlights and reports
Professionalism and leadership training
Schedule staff and coordinate shifts

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: