Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
Flexible Schedule
employee recognition programs
Job Description
DHC is a reputable restaurant brand known for delivering high-quality food and exceptional guest experiences. As a growing player in the casual dining and fast-food industry, DHC prides itself on maintaining operational excellence, customer satisfaction, and a positive workplace culture. The establishment emphasizes teamwork, leadership development, and operational consistency to fuel its growth and success in the competitive restaurant market.
The Shift Leader role at DHC is a pivotal position responsible for overseeing all restaurant activities during assigned shifts. This leadership role requires a hands-on approach to managing team members, ensuring they adhere to company policies, safety standards, and operationa... Show More
The Shift Leader role at DHC is a pivotal position responsible for overseeing all restaurant activities during assigned shifts. This leadership role requires a hands-on approach to managing team members, ensuring they adhere to company policies, safety standards, and operationa... Show More
Job Requirements
- Must have reliable transportation to work, a driver’s license and proof of insurance
- Must have telephone or other reliable method of communicating with supervisor and co-workers
- Flexibility to work nights, weekends, holidays, opening and closing shifts
- Ability to stand for long periods of time and work in a fast-paced environment
- Ability to bend and stoop and lift 50 - 75 lbs comfortably
- Ability to work in close quarters and around heat
Job Qualifications
- Current student or high school diploma/GED preferred
- Must be at least 18 years old and fluent in English
- Certified in all stations following the DHC Training Program
- Positive attitude while conducting all duties
- Commitment to Guest satisfaction
- Looks at Restaurant Operations from the Guest’s point of view
- Effective communicator with co-workers and the Restaurant Management Team
- Excellent organization, planning, time management, delegation, and problem-solving skills
Job Duties
- Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
- Abide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination
- Communicate to their immediate Supervisor when additional training guidance and practice is needed
- Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
- Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
- Assign duties to specific Team Members based on role and skill level
- Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
- Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
- Ensure Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
- Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
- Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
- Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
- Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
- Are performance-oriented and performance driven
- understand performance expectations and are aware of performance results
- Provide direction, supervision, and feedback to maintain high levels of productivity and Team morale
- Communicate Team Member work performance to the Restaurant Management Team and appropriately address performance issues
- Train new and current Team Members
- Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team
- Effectively plan, organize, and implement all daily operational routines and activities
- Complete all required administrative duties and daily paperwork including required checklists
- Supervise and perform closing and/or opening activities as directed by the Restaurant Management Team
- Establish an environment of trust to ensure honest, open, and direct communication
- Role model and set a positive example for the entire Team in all aspects of business and personnel practices
- Follows all company guidelines for food and cash controls
- follows all cost control guidelines to maintain and minimize Restaurant costs
- properly uses all products, supplies, and equipment facilities
- Communicate effectively with Team Members and Management to resolve any interpersonal issues as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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