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Sheraton Philadelphia Downtown - Banquets Manager OEM
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Medical
Dental
vision coverage
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Daily Pay
Job Description
Sheraton Philadelphia Downtown is a premier hotel located just two blocks from the Pennsylvania Convention Center, offering guests easy access to some of Philadelphia's most iconic landmarks such as Love Park, the Franklin Institute, and the Philadelphia Museum of Art. This hotel boasts 759 newly reimagined guest rooms with inviting beds and stunning views of the Benjamin Franklin Parkway, a vibrant cultural boulevard. Guests can enjoy a fully renovated fitness center equipped with modern Peloton bikes, as well as relax and unwind at the Terrace restaurant, bar, and the Local coffee shop. The property’s 58,000 square feet of flexible event... Show More
Job Requirements
- Minimum of 3 years banquet management experience
- High school diploma or equivalent
- Supervisory experience
- Proficiency in Windows operating systems
- Strong communication skills
- Problem-solving ability
- Decision-making skills
- Financial data competency
Job Qualifications
- High school diploma or equivalent with at least 2 years of progressive hotel or related experience
- Supervisory experience required
- Proficient in Windows operating systems
- Strong communication skills
- Able to convey information clearly and listen effectively to coworkers and guests
- Skilled at problem-solving including anticipating, identifying, and resolving workplace issues under pressure
- Capable of assimilating and analyzing complex information from multiple sources and making quick, accurate decisions
- Comfortable working with financial data and performing basic arithmetic functions
Job Duties
- Manages daily banquet operations to ensure events are executed in accordance with BEOs, timelines, and brand standards
- Supervises, schedules, and trains banquet associates in compliance with union agreements and Aimbridge policies
- Coordinates with Sales, Culinary, Stewarding, and Engineering to ensure event readiness and accuracy
- Manages staffing levels, labor productivity, and real-time operational adjustments
- Maintains a consistent, visible presence during events to ensure service standards are met
- Ensures compliance with service, safety, sanitation, and loss-prevention standards
- Provides oversight, review, and final accountability for banquet event check processing and posting in CI/TY
- Reviews posted event checks for accuracy, completeness, and alignment with approved BEOs
- Communicates discrepancies, adjustments, or billing issues to Sales and Accounting in a timely manner
- Escalates operational or financial concerns to the Banquet Director as appropriate
- Works with Banquet Captains ensuring Stewarding Pull sheets are completed for every event and given to Stewarding supervisor for execution
- Works with Director of Banquets ensuring accurate quarterly inventory of china, glass & silver is completed
- Works with Kitchen team and Banquet Captains / Stewarding team ensuring a food recovery program to reduce FC is in place and followed
- Works with Banquet Captains ensuring a consistent pre-shift meeting takes place and standardizes the shift ensuring the team knows client, menus, agenda and hot buttons
- Performs other duties and responsibilities as assigned or as operational needs require
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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