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Sheraton Milwaukee Brookfield - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Sheraton Milwaukee Brookfield Hotel is a distinguished hotel located in the vibrant city of Brookfield, Wisconsin. Situated near key attractions such as Miller Park, Brookfield Square, and the Brookfield Conference Center, this hotel offers guests a blend of comfort, convenience, and upscale hospitality. The property features an on-site restaurant, The Craft Room, which serves Midwestern-inspired dishes and cocktails, catering to diverse tastes. With 21 versatile meeting venues, the hotel is an ideal setting for business events, weddings, and social gatherings. The Sheraton Milwaukee Brookfield Hotel prides itself on providing a welcoming environment not only for its guests but also for... Show More
Job Requirements
- High school diploma or equivalent
- at least 2 to 3 years of progressive experience in a hotel or related field
- previous supervisory experience preferred
- must have a valid driver's license
- compliance with certification requirements including Food Handlers, Alcohol Awareness, CPR, and First Aid
- ability to work flexible hours including evenings, weekends, and holidays
- excellent interpersonal and communication skills
Job Qualifications
- High school diploma or equivalent
- college coursework in hospitality or related field preferred
- minimum 2 to 3 years of progressive experience in a hotel or related field
- previous supervisory experience preferred
- strong leadership and team management skills
- excellent communication and problem-solving abilities
- valid driver's license
- knowledge of certification requirements including Food Handlers, Alcohol Awareness, CPR, and First Aid
Job Duties
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- manage guest reservations, VIP requests, and special accommodations
- track operational logs, manage messages and packages, and ensure professional handling of front desk activities
- monitor and implement rate strategies, packages, and promotions to boost room revenue
- lead, train, and motivate front desk associates to build a cohesive and communicative team
- resolve guest concerns and workplace issues with confidence and creativity while maintaining safety and hotel standards
- ensure compliance with certification and safety protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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