Sheraton Milwaukee Brookfield - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Sheraton Milwaukee Brookfield Hotel offers an elevated hospitality experience in the vibrant Milwaukee area, providing guests with a welcoming environment near major Wisconsin attractions such as Miller Park, Brookfield Square, and the Brookfield Conference Center. This upscale hotel caters to a diverse clientele including business travelers, event attendees, and families. The property delights visitors with an on-site restaurant, The Craft Room, which serves delicious Midwestern-inspired dishes and carefully crafted cocktails. With 21 modern meeting venues, the hotel supports a variety of business events and upscale weddings, making it a premier location in the region. Team members take pride in maintaining... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 to 3 years of progressive experience in a hotel or related field
- Previous supervisory experience preferred
- Must have a valid driver’s license
- Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid
Job Qualifications
- High school diploma or equivalent
- 2 to 3 years of progressive experience in a hotel or related field
- Previous supervisory experience preferred
- Valid driver’s license
- Compliance with certification requirements such as Food Handlers, Alcohol Awareness, CPR, and First Aid
- Strong leadership and communication skills
- Ability to multitask and remain composed in a fast-paced environment
- Customer service excellence
Job Duties
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- Manage reservations, VIP requests, and ensure personalized guest service
- Track daily operations including logs, messages, and package management
- Monitor and strategize on room rates, packages, and promotions to maximize revenue
- Lead and train front desk staff to build a strong, communicative team
- Address guest concerns and resolve workplace issues effectively
- Maintain safety standards and ensure front desk operational excellence
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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