Sheraton Albuquerque Airport Hotel - Operations Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Aimbridge Hospitality is a leading global hotel management company renowned for operating a diverse portfolio of hotels, resorts, and luxury properties. With a commitment to exceptional guest experiences and operational excellence, Aimbridge hospitality manages hotels across various brands, delivering high standards of service and efficiency. The company fosters an inclusive and dynamic work environment that encourages career growth, development, and teamwork, making it a preferred employer in the hospitality sector. Their operations focus not only on superior guest satisfaction but also on maintaining robust internal processes to ensure smooth functioning across all departments within the hotels they manage.
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Job Requirements
- High school diploma or equivalent
- At least 2 to 3 years of progressive experience in a hotel or related field
- Valid driver’s license for the applicable state
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high pressure situations
- Ability to handle guest objections and disputes satisfactorily
- Initiative in job performance
- Ability to maintain composure and objectivity under pressure
- Effective workplace problem-solving skills
- Ability to assimilate complex information and data from disparate sources
- Effective listening and communication skills
- Understanding of financial information and basic arithmetic functions
Job Qualifications
- High school diploma or equivalent
- At least 2 to 3 years of progressive hotel or related field experience
- Valid driver’s license
- Ability to work under pressure and handle guest disputes
- Strong initiative and problem-solving skills
- Excellent communication and interpersonal skills
- Familiarity with hotel operations and front desk computer systems
- Ability to train and lead associates
- Knowledge of emergency procedures and safety regulations
- Experience handling cash and sensitive information
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- Maintain regular attendance in compliance with Aimbridge Hospitality standards
- Maintain high standards of personal appearance and grooming, including wearing proper uniform and name tag
- Maintain a friendly and warm demeanor at all times
- Comply with Aimbridge Hospitality standards and regulations to ensure safe and efficient hotel operations
- Establish and maintain good communications and teamwork with fellow associates and other departments
- Monitor all VIP and special guest requests
- Fully comprehend and execute all relevant phases of the front desk computer system and checklist
- Be familiar with PMS system used in the hotel
- Monitor and follow up on servers/baristas/bartenders cash overages and shortages
- Follow and enforce all Aimbridge Hospitality policies
- Ensure employees are attentive, friendly, helpful, and courteous to guests and colleagues
- Assist in preparation of staff schedules according to business forecast
- Assist food and beverage, front desk, and housekeeping departments as needed
- Assist in training new hires and current associates regularly
- Assist the FOM in maintaining Aimbridge Hospitality standards
- Be familiar with emergency procedures and react to emergency situations
- Assist in monthly inventories and reconciliations
- Follow up immediately on accidents, problems, or guest complaints
- Answer guest inquiries in a timely and professional manner
- Help maintain productivity levels at or above budgeted standards
- Perform other duties or attend meetings and trainings as required by management
- Access back of house areas and sensitive information
- Handle cash, prepare and deposit cash drops, secure and balance bank
- Interact and occasionally have unsupervised contact with guests and colleagues
- Access and control sensitive hotel areas including safe, master keys, storage, and secured file cabinets
- Drive safely on behalf of the company
- Maintain a high level of trust and responsibility
- Represent the company with good character and sound judgment
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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