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Sheraton Albuquerque Airport Hotel - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
AD&D insurance
401(k)
Employee assistance program
Disability insurance
Paid Time Off
Vision Insurance
Job Description
Our esteemed hospitality group is dedicated to delivering exceptional guest experiences through impeccable service and leadership. We operate a dynamic hotel environment where our front desk is the pivotal point of contact for guests, embodying the warmth and professionalism our brand represents. Known for combining traditional hospitality values with innovative service approaches, our team works tirelessly to create memorable stays that exceed expectations. As a company committed to career development and employee satisfaction, we provide a supportive workplace that values teamwork, communication, and excellence in customer service. Our hiring for the position of Front Desk Supervisor reflects our focus on... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 to 3 years progressive experience in hotel or related field
- Previous supervisory experience preferred
- Valid driver’s license required
- Compliance with certification requirements such as Food Handlers, Alcohol Awareness, CPR, and First Aid
- Strong communication skills
- Ability to lead and motivate a team
Job Qualifications
- High school diploma or equivalent
- 2 to 3 years of progressive experience in a hotel or related field
- Previous supervisory experience preferred
- Valid driver’s license
- Knowledge of hospitality operations
- Strong leadership and interpersonal skills
- Ability to multitask and problem solve under pressure
Job Duties
- Greet guests with genuine warmth and ensure smooth and stress-free check-ins and check-outs
- Manage reservations, VIP requests, and deliver outstanding guest service
- Track logs, manage messages and packages to ensure operational efficiency
- Monitor room rates, packages, and promotions to support revenue growth and offer great value to guests
- Build and lead a strong, communicative front desk team and train new associates
- Address guest concerns and workplace issues with confidence, creativity, and professionalism
- Maintain safety standards and compliance with hotel policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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