Sheraton Albuquerque Airport Hotel - Director Front Office
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Our esteemed hotel is a leader in the hospitality industry, renowned for its commitment to excellence and delivering unparalleled guest experiences. As a part of a prestigious chain known for upscale accommodations, personalized services, and prime locations, the hotel caters to a diverse clientele that ranges from business travelers to vacationers. The hotel boasts more than 500 rooms, extensive meeting and event spaces, and a broad array of amenities designed to meet the needs of modern travelers. Maintaining financial profitability while providing outstanding guest service is a cornerstone of the hotel’s operational philosophy, making it a key player in the... Show More
Job Requirements
- Bachelor’s degree in business or hospitality management or relevant associate’s degree
- Minimum 3 to 5 years of progressive front office management experience preferably in a 500+ room hotel with meeting space
- Certification in OnQ (PMS) or equivalent preferred
- Experience directing a team of at least 3 full-time associates or equivalents
- Ability to work necessary hours to complete job responsibilities
- Strong organizational and communication skills
- Ability to independently make decisions and use discretion
- Certification for emergency response
Job Qualifications
- Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space preferred
- Applicable Associate’s degree with at least 3 years of Front Office management experience required
- Brand experience and OnQ (PMS) Certification preferred
- Previous director level experience is an advantage
- Strong leadership and communication skills
- Proven ability to manage and develop teams
- Experience in budgeting, forecasting, and financial reporting
- Knowledge of guest service standards and hotel operations
- Ability to use discretion and independent judgement
Job Duties
- Directs and administers all guest services operations including guest service and registration, room inventory management, guest service standards and initiatives, product quality control, cost control and profitability management, brand marketing initiatives collaboration, systems use and management, budgeting and forecasting, policy and procedure enforcement, and meeting participation and facilitation
- Monitors and develops associate performance through supervision, professional development, scheduling, counseling and evaluations, and recognition programs
- Monitors and assesses service and satisfaction trends, evaluates and addresses issues, and implements improvements
- Initiates and implements marketing and up-selling techniques to promote hotel services and maximize room occupancy and revenue
- Implements and monitors all corporate marketing programs
- Ensures associates have updated knowledge of hotel products, services, facilities, events, pricing and policies, and local area information
- Runs and completes daily reports, analyzes data, and makes informed decisions
- Resolves guest issues to ensure satisfaction
- Recruits, interviews and trains associates
- Participates in the Property Manager on Duty program
- Certified to respond to emergencies including fire panel operation and communication with emergency personnel
- Completes assigned tasks or projects as needed
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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