Job Overview
Employment Type
Full-time
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Aimbridge Hospitality is a leading global third-party hotel management company dedicated to providing exceptional guest experiences and operational excellence across numerous properties. Known for its commitment to quality service and development of hospitality professionals, Aimbridge Hospitality manages a diverse portfolio of hotels catering to business travelers, tourists, and event attendees. The company focuses on maintaining high standards of service, fostering positive work environments, and delivering memorable stays for guests through attentive and courteous interactions. As a major player in the hospitality industry, Aimbridge Hospitality offers dynamic career opportunities and a culture of support and advancement for its employees.
The C... Show More
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Job Requirements
- High school diploma or equivalent
- Prior experience in hotel or related customer service preferred
- Effective communication skills
- Ability to multitask and handle high-pressure situations
- Problem-solving capabilities
- Basic arithmetic skills
- Knowledge of hospitality industry terminology
- Professional appearance and demeanor
- Reliable and punctual attendance
- Ability to work collaboratively with diverse teams
- Willingness to support multiple departments as needed
Job Qualifications
- High school diploma or equivalent
- College coursework in a related field helpful
- Experience in hotel or related field preferred
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative actions quickly and accurately
- Ability to work well in stressful, high pressure situations
- Effective problem handling and resolution skills
- Strong listening and communication skills
- Basic understanding of financial information and arithmetic
- Maintain composure and objectivity under pressure
Job Duties
- Approach all encounters with guests and employees in a friendly, service oriented manner
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag
- Maintain regular attendance in compliance with hospitality standards
- Comply with company standards and regulations to support safe and efficient hotel operations
- Greet and welcome all guests approaching the Front Desk according to brand standards
- Assist front office manager with hiring and training
- Coordinate special events or special projects as assigned
- Assist guests with hotel service issues
- Arrange transportation needs for guests
- Respond to inquiries with accurate information on hotel features, services and assistance
- Stay knowledgeable about daily functions, VIPs and special events
- Provide information on the geographical area and suggest site-seeing locations
- Be familiar with company policies and hospitality terminology
- Participate in emergency procedures as required
- Handle guest check-ins and check-outs efficiently and courteously
- Operate all relevant aspects of the Front Desk computer system
- Maintain attentiveness, friendliness, and courtesy toward guests and coworkers
- Ensure logging and delivery of packages, mail and messages
- Use proper two-way radio etiquette
- Attend meetings as required
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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