Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid holidays
sick leave
Vacation leave
Life insurance
Dental Insurance
Retirement Plan
Job Description
The Health and Human Services Department of the City of Portland is a multifaceted governmental entity committed to enhancing the health and well-being of Portland residents through collaboration with community, state, and federal partners. This department encompasses four distinct divisions: Barron Center, Elder Affairs, Public Health, and Social Services, all working synergistically to provide comprehensive support services tailored to meet the needs of diverse populations including families, elders, and vulnerable communities. The department is dedicated to fostering an inclusive environment where residents can access vital programs that promote self-sufficiency, health, and community engagement. Emphasizing a client-centric approach, Health and Human... Show More
Job Requirements
- High school completion
- Prior experience in a homeless shelter
- Experience in crisis intervention or working with individuals with mental illness and substance use
- Valid Maine Class C drivers license
- Working knowledge of shelter policies, procedures, and community resources
- Experience with intakes, incident documentation, and related paperwork
- Computer skills including data entry and ability to learn proprietary software
- Ability to provide exceptional customer service
- Ability to maintain professional boundaries and relationships
- Ability to lift or team lift materials up to 50 pounds
- Excellent oral communication skills
- Willingness to use language translation services
Job Qualifications
- High School completion
- Prior experience in a homeless shelter
- Experience in crisis intervention
- Experience working with individuals with mental illness and substance use
- Valid Maine Class C drivers license
- Working knowledge of shelter policies, procedures, best practices, and community resources
- Experience with intakes, incident documentation, and related paperwork
- Computer skills including data entry and database experience
- Ability to learn and use proprietary software
- Ability to provide exceptional customer service
- Ability to establish and maintain professional boundaries and relationships with clients, case managers, social workers, and emergency responders
- Ability to lift or team lift work related materials up to 50 pounds
- Excellent oral communication skills
- Ability and willingness to utilize language translation services for clients with limited or no English proficiency
- Bachelor's degree in a related field (preferred)
- Experience working with homeless populations and low-income individuals (preferred)
- Experience operating as part of a team in a fast-paced client-focused environment (preferred)
- Crisis intervention skills and ability to work with clients with mental health and substance abuse issues (preferred)
- Ability to stay alert and awake during overnight shifts if required (preferred)
Job Duties
- Performs client intakes and updates to determine shelter eligibility, social history, residency status, employment/disability status, as well as other data and personal information
- Assist clients to utilize all services available to them
- Makes referrals for finance, health, case management, and other self-sufficiency barriers requiring assistance
- Works closely with shelter support staff ensuring clients with special needs receive individualized attention
- Assists with appointment scheduling for support services staff
- May include supporting and assisting impaired or disabled clients
- Confers with workers from other social service agencies and shelters
- Works collaboratively with law enforcement and emergency responders
- Inputting required information into an online data system
- Regularly monitoring and cleaning dorms, common areas, bathrooms, and shelter grounds
- Setting up and taking down dormitories as needed, including moving mats, cots, chairs, tables, full laundry bags, and other items as required
- Hands out bedding, towels, and personal care items
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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