Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $12.00
Work Schedule
Weekend Shifts
Benefits
Rewarding environment
competitive pay
Team bonus
Get Paid Early
generous team member discount
Vision care
supplemental insurances
401K Program
Legal benefits
Pet insurance
Job Description
David's Bridal is a leading retail company specializing in wedding dresses and accessories, renowned for its vast product selection and exceptional customer service. With a dominant market share, selling one out of every three wedding dresses in their category, David's Bridal has earned a reputation for excellence and trust within the bridal industry. The company is committed to empowering both customers and employees to realize their dreams, whether it relates to finding the perfect wedding dress or building a fulfilling career. David's Bridal fosters an inclusive and supportive environment, emphasizing values of diversity, equity, and inclusion to create a workplace... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior experience with computerized POS system
- Ability to stand, walk, and sit for extended periods
- Ability to bend, twist, and lift or move up to 10 pounds
- Manual dexterity to perform tasks such as using POS terminals and steaming garments
- Ability to communicate clearly with customers
- Flexibility to work weekends
- Able to maintain dress code standards
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS system
- Strong communication skills
- Ability to multitask and manage customer interactions effectively
- Customer service orientation
- Ability to work collaboratively with team members
- Good organizational skills
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- Use all systems to manage the customer flow to deliver five-star customer experience
- Meet all service vows including Prepare, Welcome, Meet Needs and Be There for all customers, including operational checklist tasks
- Provide exceptional service experience to multiple customers at one time and contribute to store achievement of five-star customer service
- Proactively address customer concerns with confidence and escalate when necessary
- Communicate how alterations play an important role in perfecting dresses
- Promote all alterations services and personalization options
- Maintain store standards including cleanliness, organization, promotional readiness and store recovery
- Maintain high dress code standards as required
- Greet and escort all alterations customers to and from alterations for appointments
- Press, steam, and spot clean merchandise
- Follow quality control guidelines and inspect all garments altered, steamed or pressed
- Build long-term relationships to meet and exceed customer satisfaction and loyalty
- Support inventory management by processing special orders, pick-ups and first quality standards for merchandise
- Support cash wrap behaviors and process transactions accurately
- Seek assistance from the Alterations Manager to resolve customer issues
- Maintain a clean and well-organized alterations room
- Perform duties and tasks as assigned by store management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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