Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $12.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Employee Discounts
flexible scheduling
Training and Development
Health Insurance
recognition programs
team events
Job Description
Horseshoe Casino Hammond is a premier entertainment and gambling destination located just 20 minutes from downtown Chicago, serving guests from Chicago and Northwest Indiana. The casino offers a vibrant gaming experience with over 2,100 slot machines and more than 100 table games, providing a thrilling environment for players and visitors alike. In addition to its expansive gaming options, the casino features diverse dining choices, including The Eatery: Café and H Burger, ensuring that every guest's appetite is satisfied with fresh and flavorful meals. Recognized for its outstanding work environment, Horseshoe Hammond has been honored as Best Place To Work for... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to work part-time hours including weekends and holidays
- Excellent communication and interpersonal skills
- Ability to stand for extended periods
- Basic math skills for handling payments
- Knowledge of food sanitation procedures
- Ability to maintain a professional appearance
Job Qualifications
- Experience in food and beverage service
- Ability to lead a small team
- Strong customer service orientation
- Knowledge of casino environment and special events is a plus
- Ability to multitask in a fast-paced environment
- Positive and friendly attitude
- Reliable and punctual
Job Duties
- Using Spotlight Behaviors by initiating a friendly greeting to the guest as they enter the lounge and informing them of all the services provided by the 7 Stars Lounge
- Lead the staff in the Seven Stars Lounge, by setting priorities and assuring that all guest's needs are met in a prompt and professional manner, by coordinating with the Seven Stars front Concierge desk
- Maintain clean working bars in compliance with property and regulatory standards
- Must be visible at all times in the room
- Must have the ability to engage in professional conversation and the ability to act upon requests, complaints, and any other situations that may occur
- Must display knowledge of the Casino's special events and player events
- Takes drink orders, prepares and serves alcoholic beverages within 2 minutes of guest's arrival and maintains complete knowledge of menus and beverage lists
- Cap ashtrays with no more than 1 cigarette butt per ashtray
- Busses tables in a timely manner (within 2 minutes when the guest is finished)
- Maintains the cleanliness of the lounge and bar area by coordinating with the appropriate staff designated to the room
- Ensuring food products are of high standards in freshness and appearance. Replenish items as needed
- Follows proper procedures in food sanitation
- Accepts payment for orders and provide accurate change
- Demonstrates a positive and upbeat attitude through all that occurs in and out of the lounge
- Completes all assigned side work and stocks butler lounge pantries and bar area
- Assists in the preparation of meals for guests
- All other job duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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