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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $22.00
Work Schedule
Flexible
Benefits
Health Insurance
Private medical care
Life insurance
disability programs
Financial programs
Paid Time Off
Flexible working hours
Job Description
Baker Hughes is a leading global energy technology company that operates in over 120 countries, providing innovative solutions to make energy safer, cleaner, and more efficient. With a proud history spanning more than a century, Baker Hughes has established itself as a trusted partner in the oil and gas sector, industrial industries, and emerging energy markets. The company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization efforts worldwide. Baker Hughes is committed to accelerating progress toward a more sustainable energy future by delivering cutting-edge technologies and exceptional service to its customers.\n\nAs... Show More
Job Requirements
- Have a college degree
- Have experience in demanding customer service environments
- Have excellent interpersonal and communication skills for internal and external interactions
- Have working knowledge of Inquiry to Order and Order to Delivery cycles within ERP and quotation systems
- Have confidence in decision making and the ability to represent the function professionally
- Have a balanced focus on external customer needs and internal process requirements
- Have fluency in English
- Have technical proficiency in SAP ERP, Salesforce.com case management, and Microsoft Office Suite
Job Qualifications
- College degree
- Experience in demanding customer service environments
- Excellent interpersonal and communication skills
- Working knowledge of Inquiry to Order and Order to Delivery cycles within ERP and quotation systems
- Confidence in decision making and ability to represent the function professionally
- Balanced focus on external customer needs and internal process requirements
- Fluency in English
- Technical proficiency in SAP ERP, Salesforce.com case management, and Microsoft Office Suite
Job Duties
- Serving as the primary point of contact for service inquiries, returns, quotations, and orders while responding promptly via phone and email
- Coordinating equipment receipt, validating customer purchase orders, and communicating repair timelines and cost expectations
- Monitoring and owning customer care performance metrics including return status, purchase orders, complaints, routing steps, and billing documentation
- Acting as the first-level contact for customer concerns and ensuring professional, effective issue resolution
- Ensuring accuracy and compliance in quotations, order entry, RMAs, past-due accounts, and dispute resolution activities
- Maintaining a strong customer quality focus by reviewing Customer Experience feedback and driving corrective actions
- Collaborating with Services, Sales, Supply Chain, Service, and Commercial Operations teams to deliver high-quality quotations and clean orders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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