SERVICE VALET LEAD

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $20.00
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Benefits

Paid holidays
vacation
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Life insurance

Job Description

Toyota of Kirkland, part of the O'Brien Auto Group, is a reputable automotive dealership committed to delivering exceptional service and quality vehicles to its customers. Known for its customer-centric approach, Toyota of Kirkland has built a solid reputation in the automotive industry by offering a wide range of new and pre-owned Toyota vehicles, as well as performing reliable vehicle maintenance and repair services. The dealership prides itself on fostering a friendly and professional atmosphere for both customers and employees, which helps ensure a great experience throughout every stage of vehicle ownership.

As a service-driven establishment, Toyota of Kirkland continuously se... Show More

Job Requirements

  • Valid driver’s license and acceptable driving record
  • High school diploma or equivalent
  • Ability to stand, walk, sit, stoop, kneel, and crouch intermittently
  • Ability to lift up to 50 pounds occasionally and carry up to 25 pounds frequently
  • Willingness to work in various weather conditions
  • Successful completion of background screening and motor vehicle record review
  • Ability to adhere to company dress code and uniform policy
  • Strong customer service orientation
  • Regular attendance and punctuality
  • Ability to follow safety guidelines in handling chemicals and equipment

Job Qualifications

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Prior leadership or team supervision experience is an asset
  • Valid driver’s license with a clean driving record
  • Ability to work cooperatively and professionally with team members
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to handle multiple tasks and work under pressure
  • Knowledge of safe driving practices and vehicle handling
  • Familiarity with basic vehicle maintenance or cleaning equipment is a plus

Job Duties

  • Lead, train, and motivate a team of service valets and porters to deliver exceptional customer service
  • Assign daily responsibilities, manage schedules, and monitor productivity and performance
  • Oversee the check-in/check-out process for all customer vehicles
  • Facilitate the flow of vehicles through the service drive, parking lot and between facilities
  • Fuel and clean loaner cars daily
  • Transport sales demo cars back to designated storage at the warehouse
  • Perform other job description as directed or scheduled, i.e., car wash, shuttle driver, team leader, shop maintenance
  • Maintain all outside parking lots
  • Drive in a safe and legal manner
  • Maintain good customer and employee relations
  • Report all important customer comments to management
  • Maintain a high level of personal cleanliness, hygiene, grooming and appearance
  • Wear required uniform and follow dress code
  • Be available to fill in shifts whenever possible
  • Perform other duties as assigned by management
  • Regular attendance and timeliness is essential
  • Work in cooperative, positive & professional manner with all personnel in the company
  • Treat members of the public and customers in a courteous and non-discriminatory manner
  • Maintain professional demeanor while at work
  • Must conform to company policy regarding non-discrimination and harassment

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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