Service Support Specialist (Pilot)

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $20.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical

Dental

Vision

flexible spending accounts

Health Savings Account with company contribution

sick leave

short-term disability

long-term disability

Life insurance

Voluntary Accidental Death or Dismemberment Insurance

Dependent Life Insurance

401(K) retirement savings plan with company match

Employee assistance program

Job Description

Our client is a reputable funeral service provider located in Long Beach, California, committed to honoring lives and supporting families during some of their most difficult moments. With a deep respect for the meaningful work they perform, this organization prides itself on creating a compassionate and collaborative environment for its associates, emphasizing both excellence in service and a supportive workplace culture. Recognized as a Great Place to Work, the company focuses on delivering empathetic, timely, and professional funeral services that meet the unique needs of their clients with dignity and respect.

This role is an essential part of the ope... Show More

Job Requirements

High school diploma or equivalent
Valid driver's license and good driving record
2 years experience in office clerical or customer service role
Experience in customer-focused and fast-paced environment
Strong knowledge of computers and software
Above average communication skills
Ability to work beyond standard business hours including weekends
Ability to lift up to 20 pounds
Ability to maintain confidentiality
Professional dress and demeanor when in contact with families

Job Qualifications

High school diploma or equivalent
2 years of experience in an office clerical or customer service capacity
Experience working in a customer-focused and fast-paced professional environment
Funeral industry experience preferred but not required
Strong knowledge of computers and software
Above average communication skills
High level of compassion and integrity
Problem solving skills
Ability to multi task and set priorities
Ability to maintain confidentiality
Ability to work beyond standard business hours including weekends
Detail oriented
Professional team player
Pro-actively seeks out tasks
Motivated, enthusiastic work ethic

Job Duties

Meets regularly with funeral director(s) to ensure customer needs are met
Frequently communicates with families to coordinate activities
Takes first calls and dispatches removal teams
Collects vital information, files death certificates and insurance claims
Schedules appointments for funeral directors
Designs and prints memorials
creates, scans, and corrects arrangement documents
Orders merchandise, flowers, urns
Schedules services including coordinating with churches, cemeteries and staff
Assists with setting up funeral/visitation areas and take down
Assists during funeral services and events
Assists with dressing, casketing and preparing the deceased for viewing
Transports human remains to the crematory facility
Delivers ashes from crematory to funeral home
Assists with removals
May be required to ensure company vehicles are clean and fueled, prior to and after services
Adheres to all company and regulatory requirements
Performs other administrative duties for the location when time permits

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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