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Dave & Buster's logo

Service Support - Busser

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $10.25 - $15.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k plan
Free games
Paid Time Off
Employee Discounts

Job Description

Dave & Buster's is a renowned entertainment and dining establishment known for its unique combination of great food, drinks, and interactive gaming experiences. Established as a place where people could come together for celebrations, social gatherings, and fun-filled activities, Dave & Buster's offers a dynamic atmosphere that sets it apart from typical restaurants and entertainment venues. With a commitment to delivering an unparalleled guest experience, Dave & Buster's blends fast and friendly service with a lively, game-centric environment that appeals to guests of all ages. The company prides itself on fostering a fun and inclusive atmosphere for both guests and... Show More

Job Requirements

  • must be at least 18 years of age
  • able to work days, nights and/or weekends as required
  • able to work in noisy, fast paced environment with distracting conditions
  • able to read and write handwritten notes
  • able to lift and carry up to 30 pounds
  • able to move about facility and stand for long periods of time
  • able to walk or stand 100% of shift
  • able to reach, bend and stoop frequently

Job Qualifications

  • must be at least 18 years of age
  • must demonstrate ability to operate Micros system efficiently
  • must be able to read and communicate in English
  • have excellent customer service and communication skills
  • be able to work in a fast paced and noisy environment
  • maintain high standards of cleanliness and sanitation
  • be reliable and punctual
  • have the ability to handle financial transactions accurately
  • be a team player and maintain cooperative working relationships with others

Job Duties

  • deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
  • keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
  • create a warm, fun atmosphere for guests and team members
  • adhere to companys sanitation procedures
  • maintain responsibility for personal bank and ensure all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change
  • follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • assess guest demeanor and identify when behavior should be called to the attention of a manager
  • greet newly seated guests in a friendly and timely manner
  • accurately take guests food and drink orders
  • maintain a thorough understanding of all menu items and be able to answer questions regarding food and drink items and their preparation
  • enter orders into Micros quickly and in proper sequence, using appropriate modifications and charges
  • ensure food is properly garnished and deliver trays to designated table servers section as well as other sections in the restaurant as needed
  • work quickly and efficiently adhering to full hands in, full hands out philosophy
  • assist in party set up and breakdown
  • buss and reset tables as needed
  • assist other team members as needed or as business dictates
  • be responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift
  • participate in all incentives and contests driving sales and promoting the brand
  • follow portion guidelines to ensure cost control while maximizing the guest experience
  • ensure ongoing guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre-bussing as necessary, and responding to guest needs in a timely manner
  • keep station clean, set up and take down station tables appropriately
  • maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiencyeffectiveness
  • be skilled in effectively communicating with guests in order to generate enthusiasm about the D&B experience
  • demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift
  • read and communicate in English
  • listen to hear guests orders and needs and then communicate with guests verbally and with other team members verbally via Micros system
  • dress in proper dress code requirements, looking neat, clean and professional at all times
  • be at least 18 years of age

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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