Epiq Systems, Inc. logo

Epiq Systems, Inc.

Service Specialist

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $13.69 - $17.12
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Annual bonus
career growth
Professional Development
Employee assistance program

Job Description

Epiq is a globally recognized leader in providing technology-enabled solutions for the legal, regulatory, and business services markets. The company is committed to delivering outstanding service through innovative technology and highly skilled professionals. With a focus on fostering a collaborative and supportive work environment, Epiq attracts individuals who are passionate about their work and dedicated to excellence. The company's reputation is built upon its integrity, customer-centric approach, and commitment to career growth and development for its employees. Epiq's diverse clientele includes law firms, corporations, and government agencies, all of whom depend on the company’s expertise to manage complex legal processes... Show More

Job Requirements

  • High school diploma or GED
  • Minimum of 1 year work experience in a customer services field
  • Ability to multitask with attention to detail
  • Ability to resolve issues with professionalism and tact
  • Ability to lift or move 40 lbs. or greater
  • Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
  • Ability to walk, bend, kneel, stand or sit for an extended period of time

Job Qualifications

  • High school diploma or GED
  • Minimum of 1 year work experience in a customer services field
  • Ability to multitask with attention to detail
  • Ability to resolve issues with professionalism and tact
  • Ability to lift or move 40 lbs. or greater
  • Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
  • Ability to walk, bend, kneel, stand or sit for an extended period of time

Job Duties

  • Metering, sorting, and distributing mail and accountable packages per schedule
  • Accurately producing copy, print and scan projects per written instructions
  • Answering incoming telephone calls and routing to the appropriate person
  • Greeting and announcing visitors in a friendly and professional manner
  • Coordinating and upkeep of client conference rooms, common areas and kitchens
  • Inspecting and ensuring all rooms are clean, stocked with supplies and ready for continual use
  • Organizing and distributing client kitchen supplies
  • Maintaining inventory control and ordering supplies as needed
  • Upkeep of copy rooms and stocking of general supplies
  • Delivery of paper and basic daily maintenance
  • Hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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