Service Specialist

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Range $14.38 - $17.98

Work Schedule

Standard Hours

Benefits

Annual bonus

Paid Time Off

Employee assistance program

Equal opportunity employer

workplace accommodations

Job Description

Epiq is a leading global provider of technology-enabled services to the legal profession and corporate legal departments. The company specializes in a diverse range of services including legal document review, managed services, and consulting, striving to help clients manage the complexities of legal operations effectively and efficiently. Known for its innovative approach and commitment to quality, Epiq supports clients with cutting-edge solutions that enhance productivity and compliance. Epiq fosters a dynamic work environment that values innovation, collaboration, and diversity, making it an employer of choice for professionals seeking growth and meaningful impact.

The Service Specialist role at Epiq is... Show More

Job Requirements

High school diploma or GED
Minimum of 1 year work experience in a customer services field
Ability to multitask with attention to detail
Ability to resolve issues with professionalism and tact
Ability to lift or move 40 lbs or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
Ability to walk, bend, kneel, stand or sit for an extended period of time

Job Qualifications

High school diploma or GED
Minimum of 1 year work experience in a customer services field
Ability to multitask with attention to detail
Ability to resolve issues with professionalism and tact

Job Duties

Metering, sorting, and distributing mail and accountable packages per schedule
Producing copy, print, and scan projects accurately as per written instructions
Answering incoming telephone calls and routing them to appropriate personnel
Greeting and announcing visitors in a friendly and professional manner
Coordinating and maintaining client conference rooms, common areas, and kitchens
Inspecting and ensuring that all rooms are clean, stocked with supplies and ready for continual use
Organizing and distributing client kitchen supplies
Maintaining inventory control and ordering supplies as needed
Upkeeping copy rooms and stocking general supplies
Delivering paper and performing basic daily maintenance
Assisting with hanging pictures, small office moves, cleaning services, and communicating with client contacts regarding building and equipment concerns

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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