Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Healthcare advocacy
Employee assistance program
flexible spending accounts
health savings account with annual employer contribution
Wellness Programs and Discounts
Paid Time Off
Parental Leave of Absence
life and accident insurance
voluntary benefits
401(k) plan with 66% match
Short and Long-Term Disability
legal plan
Identity Theft Protection Plans
Pet insurance
Family and Caregiving Support
Job Description
NetJets Services, Inc. is a global leader in private aviation with a legacy of over 60 years of excellence. Known for providing the pinnacle of private travel, NetJets combines a commitment to unwavering safety with personalized service and reliable global access. As a company, NetJets redefines private flying by delivering meticulous attention to detail and an exceptional customer experience to discriminate travelers worldwide. The organization offers outstanding career opportunities for professionals eager to grow and advance in the aviation and luxury travel industry. Located in Van Nuys, CA, NetJets continues to solidify its reputation by maintaining an elite standard of... Show More
Job Requirements
- Bachelor's degree in hospitality or aviation
- 2-4 years of experience in high-end hospitality or customer service
- Must have aviation knowledge
- Professional demeanor
- Excellent verbal and written communication skills
- Ability to work independently and manage stressful situations
- Ability to work varied schedules including evenings, nights, weekends, and holidays
- Physical ability to stand for long periods and lift up to 50 lbs
- Proficiency with MS Word, Excel, SharePoint, and MS Teams
Job Qualifications
- Bachelor's degree in hospitality or aviation
- 2-4 years of experience in high-end hospitality or customer service
- Professional demeanor
- Excellent verbal and written communication skills
- Solid command of hospitality service including language, introductions, table settings, and basic wine and beverage service
- Ability to work independently within operational guidelines
- Ability to apply situational awareness and handle stressful situations while maintaining a positive attitude
- Self-starter with effective problem-solving skills
- Strong interpersonal skills including empathy, assertiveness, and diplomacy
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Physical ability to stand for long periods, lift up to 50 lbs, and walk long distances in various weather conditions
- Proficiency in MS Word, Excel, SharePoint, MS Teams, and other functional programs
Job Duties
- Initiate and develop relationships with Owners by meeting inbound/outbound passengers to provide exceptional and personalized service that fulfils their special requirements and needs
- Communicate with Owners during their experience at the airport regarding operational issues and service requirements to manage their expectations
- Troubleshoot flight arrivals and departures at FBO and surrounding airports as needed
- proactively correct issues and mitigate service disruptions, keeping appropriate departments in the communication loop while minimizing pressure and diffusing situations immediately
- Communicate with flight crews regarding local process, Owner information, and assist with coordination of services at local airport
- Develop and maintain positive and professional relationships with vendors in the area (e.g., caterers, ground transport providers, FBOs) to ensure continuous improvement of the service provided to NetJets passengers
- Provide vendors with advance notice of peak flight activity and daily reports on forecasted flight departure and arrival information so that the vendors can be sufficiently prepared to effectively manage NetJets' flights
- Responsible for the daily maintenance of the NJ lounges established at Service Representative location
- Identify and understand Owner concerns and preferences, and report them to the relevant departments and Sales Teams to deliver exceptional service and improve Owner satisfaction and Likelihood to Recommend (LTR)
- Provide Sales and Marketing departments with knowledge of area facilities, prospects, and Owners, to enhance shared knowledge and opportunities for new business
- Travel as required to support the NetJets brand for special events, high flight volume days, training, and development
- collaborate with Marketing and Sales to host static events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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