Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Healthcare advocacy
Employee assistance program
flexible spending accounts
Health savings account
wellness programs
Paid Time Off
Parental leave
life and accident insurance
voluntary benefits
401(k) Plan
Short and Long-Term Disability
legal plan
Identity Theft Protection
Pet insurance
Family and Caregiving Support
Job Description
NetJets is the global leader in private aviation, a position it has maintained for over 60 years. The company is renowned for its commitment to delivering the pinnacle of private travel through its unwavering focus on safety, personalized service, and reliable global access. NetJets offers an extraordinary travel experience that combines luxury, convenience, and exclusivity, making it the ultimate career destination for those passionate about hospitality and aviation. The company is dedicated to creating an environment where employees can flourish through exceptional benefits and comprehensive growth opportunities.
NetJets is currently seeking a Service Representative I to join it... Show More
NetJets is currently seeking a Service Representative I to join it... Show More
Job Requirements
- Bachelor's degree in hospitality or aviation
- 2-4 years of relevant experience
- minimum of 2 years in high-end hospitality or customer service
- strong aviation knowledge
- professional demeanor
- excellent communication skills
- ability to work independently within operational guidelines
- ability to handle stressful situations with a positive attitude
- flexibility to work varied schedules including evenings, nights, weekends, and holidays
- physical ability to stand for long periods, lift up to 50 lbs, and walk long distances in various weather conditions
- proficiency with MS Word, Excel, SharePoint, and MS Teams
Job Qualifications
- Bachelor's in hospitality or aviation
- 2-4 years of experience
- minimum of 2 years high-end hospitality/customer service experience
- aviation knowledge
- professional demeanor
- excellent verbal and written communication skills
- solid command of hospitality service including proper command of language, proper introductions, table settings, and basic wine and beverage service
- able to work independently within operational guidelines
- apply situational awareness and able to handle stressful situations while maintaining a positive attitude
- self-starter, diplomatic, and an effective problem solver with high self-confidence and outgoing personality
- shows empathy, assertiveness, great diplomacy, and confidence in all situations
- working knowledge of MS Word, Excel, SharePoint, MS Teams, and other functional programs
Job Duties
- Initiate and develop relationships with Owners by meeting inbound/outbound passengers to provide an exceptional and personalized service that fulfils their special requirements and needs
- Communicate with Owners during their experience at the airport regarding operational issues and service requirements to manage their expectations
- Troubleshoot flight arrivals and departures at FBO (and surrounding airports as needed). Proactively correct issues and mitigate service disruptions, keeping appropriate departments in the communication loop while minimizing pressure and diffusing situations immediately
- Communicate with flight crews regarding local process, Owner information, and assist with coordination of services at local airport
- Develop and maintain positive and professional relationships with vendors in the area (e.g., caterers, ground transport providers, FBOs) to ensure continuous improvement of the service provided to NetJets passengers. Provide vendors with advance notice of peak flight activity and daily reports on forecasted flight departure and arrival information so that the vendors can be sufficiently prepared to effectively manage NetJets' flights
- Responsible for the daily maintenance of the NJ lounges established at Service Representative location
- Identify and understand Owner concerns and preferences, and report them to the relevant departments and Sales Teams to deliver exceptional service and improve Owner satisfaction and Likelihood to Recommend (LTR)
- Provide Sales and Marketing departments with knowledge of area facilities, prospects, and Owners to enhance shared knowledge and opportunities for new business
- Travel as required to support the NetJets brand for special events, high flight volume days, training, and development
- collaborate with Marketing and Sales to host static events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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