Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Healthcare advocacy
Employee assistance program
flexible spending accounts
Health Savings Account with employer contribution
wellness programs
Paid Time Off
Parental Leave of Absence
life and accident insurance
voluntary benefits
401(k) plan with Company Match
short-term disability
long-term disability
legal plan
Identity Theft Protection Plans
Pet insurance
Family and Caregiving Support
Job Description
NetJets Services, Inc. is a global leader in private aviation, boasting more than 60 years of excellence in providing unparalleled private travel experiences. As a subsidiary of Berkshire Hathaway, NetJets has set the standard for luxury, safety, and personalized service in the industry. Its reputation is built on a strong foundation of unwavering commitment to safety, customer-centric approaches, and an expansive global network that allows for reliable and seamless travel access worldwide. Having earned the trust and loyalty of its clientele over decades, NetJets continues to be the ultimate career destination for professionals passionate about elevating the customer journey in... Show More
Job Requirements
- Bachelor's degree in hospitality or aviation
- Minimum 2 years experience in high-end hospitality or customer service
- Strong knowledge of aviation
- Excellent communication skills
- Ability to work independently and under pressure
- Flexibility to work varied schedules including evenings, nights, weekends, and holidays
- Physical ability to stand for extended periods and lift up to 50 lbs
- Proficiency in MS Office applications including Word, Excel, SharePoint, and Teams
Job Qualifications
- Bachelor's degree in hospitality or aviation
- 2-4 years of experience in high-end hospitality or customer service
- Strong aviation knowledge
- Professional demeanor
- Excellent verbal and written communication skills
- Solid command of hospitality service including proper language, introductions, table settings, basic wine and beverage service
- Ability to work independently within operational guidelines
- Effective problem-solving skills with diplomacy and confidence
- Ability to handle stressful situations while maintaining a positive attitude
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Physical ability to stand for long periods, lift up to 50 lbs, and walk distances in various weather conditions
- Proficiency with MS Word, Excel, SharePoint, and MS Teams
Job Duties
- Initiate and develop relationships with Owners by meeting inbound/outbound passengers to provide an exceptional and personalized service that fulfils their special requirements and needs
- Communicate with Owners during their experience at the airport regarding operational issues and service requirements to manage their expectations
- Troubleshoot flight arrivals and departures at FBO (and surrounding airports as needed)
- Proactively correct issues and mitigate service disruptions, keeping appropriate departments in the communication loop while minimizing pressure and diffusing situations immediately
- Communicate with flight crews regarding local process, Owner information, and assist with coordination of services at local airport
- Develop and maintain positive and professional relationships with vendors in the area (e.g., caterers, ground transport providers, FBOs) to ensure continuous improvement of the service provided to NetJets passengers
- Provide vendors with advance notice of peak flight activity and daily reports on forecasted flight departure and arrival information so that the vendors can be sufficiently prepared to effectively manage NetJets’ flights
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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