Job Overview
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Healthcare advocacy
Employee assistance program
flexible spending accounts
Health savings account
wellness programs
Paid Time Off
Parental Leave of Absence
Life insurance
accident insurance
voluntary benefits
401(k) Plan
short-term disability
long-term disability
legal plan
Identity Theft Protection
Pet insurance
Family and Caregiving Support
Job Description
NetJets Services, Inc. is a global leader in private aviation, boasting a legacy that spans over 60 years. Known for delivering the pinnacle of private travel, NetJets distinguishes itself through an unwavering commitment to safety, personalized service, and reliable global access. As a part of the Berkshire Hathaway family, NetJets is a prestigious and well-established company offering extraordinary benefits and career growth opportunities to its employees. It operates a fleet of private jets and provides a unique fractional ownership model that allows customers to enjoy the convenience, comfort, and flexibility of private air travel without the burdens of full aircraft... Show More
Job Requirements
- Bachelor's degree in hospitality or aviation
- 2-4 years of experience in high-end hospitality or customer service
- Aviation knowledge
- Professional demeanor
- Excellent verbal and written communication skills
- Ability to work independently within operational guidelines
- Ability to handle stressful situations with a positive attitude
- Self-starter and effective problem solver
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Physical capability to stand for long periods, lift up to 50 lbs, and walk long distances
- Proficiency with MS Word, Excel, SharePoint, and MS Teams
Job Qualifications
- Bachelor's degree in Hospitality or Aviation
- 2-4 years of experience in high-end hospitality or customer service
- Aviation knowledge
- Professional demeanor
- Excellent verbal and written communication skills
- Solid command of hospitality service including proper language, introductions, table settings, and basic wine and beverage service
- Ability to work independently within operational guidelines
- Situational awareness and ability to handle stressful situations with a positive attitude
- Self-starter with diplomacy, effective problem-solving skills, high self-confidence, and an outgoing personality
- Empathy, assertiveness, great diplomacy, and confidence in all situations
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Physical capability to stand for long periods and handle luggage up to 50 lbs
- Working knowledge of MS Word, Excel, SharePoint, MS Teams, and other functional programs
Job Duties
- Initiate and develop relationships with Owners by meeting inbound/outbound passengers to provide an exceptional and personalized service that fulfils their special requirements and needs
- Communicate with Owners during their experience at the airport regarding operational issues and service requirements to manage their expectations
- Troubleshoot flight arrivals and departures at FBO (and surrounding airports as needed). Proactively correct issues and mitigate service disruptions, keeping appropriate departments in the communication loop while minimizing pressure and diffusing situations immediately
- Communicate with flight crews regarding local process, Owner information, and assist with coordination of services at local airport
- Develop and maintain positive and professional relationships with vendors in the area (e.g., caterers, ground transport providers, FBOs) to ensure continuous improvement of the service provided to NetJets passengers. Provide vendors with advance notice of peak flight activity and daily reports on forecasted flight departure and arrival information so that the vendors can be sufficiently prepared to effectively manage NetJets' flights
- Responsible for the daily maintenance of the NJ lounges established at Service Representative location
- Identify and understand Owner concerns and preferences, and report them to the relevant departments and Sales Teams to deliver exceptional service and improve Owner satisfaction and Likelihood to Recommend (LTR)
- Provide Sales and Marketing departments with knowledge of area facilities, prospects, and Owners, to enhance shared knowledge and opportunities for new business
- Travel as required to support the NetJets brand for special events, high flight volume days, training, and development
- collaborate with Marketing and Sales to host static events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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