Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Healthcare advocacy
Employee assistance program
flexible spending accounts
Health savings account
wellness programs
Paid Time Off
Parental leave
life and accident insurance
voluntary benefits
401(k) Plan
short-term disability
long-term disability
legal plan
Identity Theft Protection
Pet insurance
Family and Caregiving Support
Job Description
NetJets Services, Inc. is a renowned leader in the private aviation sector, boasting over 60 years of delivering unmatched private travel experiences worldwide. Dedicated to providing the highest standards of safety, personalized service, and reliable global access, NetJets is recognized as the global private aviation leader. The company prides itself on a culture of excellence that not only focuses on superior customer experiences but also fosters career growth and a robust array of employee benefits. With headquarters located in Teterboro, NJ—a key hub for private aviation near New York City—NetJets Services operates in a fast-paced environment serving discerning clients who... Show More
Job Requirements
- Bachelor's degree in hospitality or aviation
- 2-4 years of related high-end hospitality or customer service experience
- Strong communication and interpersonal skills
- Ability to multitask and troubleshoot in a fast-paced environment
- Flexibility to work varied shifts including nights and weekends
- Physical stamina to meet job demands including lifting and extended periods of standing
- Proficiency with Microsoft Office and other operational software
- Professional demeanor and customer service orientation
- Ability to work independently and as part of a team
- Willingness to travel as required
- Adaptability and problem-solving skills
Job Qualifications
- Bachelor's degree in hospitality or aviation
- 2-4 years of high-end hospitality or customer service experience
- Aviation knowledge
- Excellent verbal and written communication skills
- Professional demeanor
- Solid command of hospitality service including proper language, introductions, table settings, and basic wine and beverage service
- Ability to work independently within operational guidelines
- Strong situational awareness and ability to handle stressful situations with a positive attitude
- Self-starter with diplomatic skills, effective problem solving abilities, high self-confidence, and outgoing personality
- Empathy, assertiveness, and great diplomacy in all situations
- Willingness to work a varied schedule including evenings, nights, weekends, and holidays
- Physical ability to stand for long periods, lift up to 50 lbs., and walk long distances in varying weather conditions
- Working knowledge of MS Word, Excel, SharePoint, and MS Teams
Job Duties
- Initiate and develop relationships with Owners by meeting inbound/outbound passengers to provide an exceptional and personalized service that fulfils their special requirements and needs
- Communicate with Owners during their experience at the airport regarding operational issues and service requirements to manage their expectations
- Troubleshoot flight arrivals and departures at FBO (and surrounding airports as needed). Proactively correct issues and mitigate service disruptions, keeping appropriate departments in the communication loop while minimizing pressure and diffusing situations immediately
- Communicate with flight crews regarding local process, Owner information, and assist with coordination of services at local airport
- Develop and maintain positive and professional relationships with vendors in the area (e.g., caterers, ground transport providers, FBOs) to ensure continuous improvement of the service provided to NetJets passengers. Provide vendors with advance notice of peak flight activity and daily reports on forecasted flight departure and arrival information so that the vendors can be sufficiently prepared to effectively manage NetJets' flights
- Responsible for the daily maintenance of the NJ lounges established at Service Representative location
- Identify and understand Owner concerns and preferences, and report them to the relevant departments and Sales Teams to deliver exceptional service and improve Owner satisfaction and Likelihood to Recommend (LTR)
- Provide Sales and Marketing departments with knowledge of area facilities, prospects, and Owners, to enhance shared knowledge and opportunities for new business
- Travel as required to support the NetJets brand for special events, high flight volume days, training, and development
- collaborate with Marketing and Sales to host static events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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