Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
The hiring company is a professional automotive dealership committed to providing exceptional service and care to its customers. This establishment prides itself on maintaining high standards of professionalism, efficiency, and customer satisfaction within its service and parts departments. As a reputable business in the automotive industry, the dealership offers a dynamic and supportive work environment where employees can grow and contribute to excellent customer experiences.
The position available is for a Service Receptionist or BDC (Business Development Center) Representative, which is critical to the smooth operation of the dealership's service and parts departments. This role is full-time and off... Show More
The position available is for a Service Receptionist or BDC (Business Development Center) Representative, which is critical to the smooth operation of the dealership's service and parts departments. This role is full-time and off... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or receptionist role preferred
- Ability to handle phone calls professionally and courteously
- Proficient in using computer systems for data entry and report generation
- Strong interpersonal and communication skills
- Ability to maintain confidentiality of customer and dealer information
- Must adhere to dress code and punctuality standards
- Ability to work under minimal supervision and as part of a team
Job Qualifications
- High school diploma or equivalent
- Experience in customer service or administrative roles preferred
- Proficiency with computer systems and data entry
- Effective communication skills, both verbal and written
- Ability to manage multiple tasks efficiently
- Knowledge of automotive service or dealership operations is a plus
- Strong organizational skills and attention to detail
Job Duties
- Answer incoming phone calls, directs caller to appropriate department or individual, schedule service appointments or takes a thorough message
- Communicates with callers and visitors in a professional, friendly, and efficient manner
- Enters data into computer system and runs necessary reports for management
- Safeguard customer and dealer information per established policy
- Adhere to established dress code policy at all times
- Ensure appearance of the parts and service department and work area is always in pristine condition
- Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time
- Exemplifies organizational culture and holds others in department accountable for doing the same
- Schedule service appointments received by incoming phone call, voice mail, email, and live chat
- Call and schedule appointments for aftermarket products
- Backup loaner car desk and customer service representatives as needed
- Maintain service and parts filing and scanning
- Other related duties as may be assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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