Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Our company is a well-established automotive dealership committed to delivering exceptional customer service and automotive solutions. We specialize in providing top-quality vehicle sales, maintenance, and repair services, supported by a dedicated team of professionals who uphold the highest standards of integrity, efficiency, and customer satisfaction. Our dealership prides itself on fostering a productive work environment and continuously improving service excellence to meet the evolving needs of our clients. As part of our commitment to operational excellence, we are looking to expand our team with an engaged and professionally skilled Service Receptionist (BDC) Representative.
The Service Receptionist (BDC) Representative pl... Show More
The Service Receptionist (BDC) Representative pl... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or related field preferred
- proficient with computer and telephone systems
- excellent verbal and written communication skills
- ability to handle multiple tasks simultaneously
- professional attitude and appearance
- reliable and punctual
- ability to maintain confidentiality and safeguard information
Job Qualifications
- High school diploma or equivalent
- experience in customer service or administrative support preferred
- strong communication and interpersonal skills
- proficiency with computer systems and data entry
- ability to multitask and manage phone calls efficiently
- professional appearance and demeanor
- attention to detail and organizational skills
- ability to maintain confidentiality of sensitive information
Job Duties
- Answer incoming phone calls, direct caller to appropriate department or individual, schedule service appointments or take thorough messages
- communicate with callers and visitors in a professional, friendly, and efficient manner
- enter data into computer system and run necessary reports for management
- safeguard customer and dealer information per established policy
- adhere to established dress code policy at all times
- ensure appearance of the parts and service department and work area is always in pristine condition
- adhere to work schedule and arrive at work before scheduled start time and be productively engaged by scheduled time
- schedule service appointments received by incoming phone call, voice mail, email, and live chat
- call and schedule appointments for aftermarket products
- backup loaner car desk and customer service representatives as needed
- maintain service and parts filing and scanning
- perform other related duties as may be assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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