Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Paid Time Off
short-term disability
long-term disability
401k
Life insurance
Job Description
Rochester Motor Cars is a renowned automotive dealership committed to providing industry-leading quality automotive products and services. With a strong focus on customer satisfaction and employee loyalty, the company aims to exceed expectations and build lasting relationships through exceptional service and a dedicated workforce. Known for its competitive compensation and comprehensive benefits package, Rochester Motor Cars offers full-time employees medical, dental, paid time off, short-term and long-term disability, 401k, and life insurance benefits. The organization promotes a culture of continuous growth, recognizing the importance of personal excellence, teamwork, and ongoing improvement. Core to its philosophy is the 1-2-3-4-5 principle, emphasizing... Show More
Job Requirements
- high school diploma or equivalent required
- previous customer service experience preferred
- strong phone, computer and email skills
- excellent verbal and written communication
- team-oriented with desire to achieve both individual and collective goals
- excellent time management and organizational skills
- ability to work well under pressure
- must be able to remain in stationary position 80 percent of the time
- must be able to direct customers when they come into the store
Job Qualifications
- high school diploma or equivalent
- previous customer service experience preferred
- strong phone, computer and email skills
- excellent verbal and written communication
- team-oriented with desire to achieve both individual and collective goals
- excellent time management and organizational skills
- ability to work well under pressure
Job Duties
- manage high volume of incoming calls
- ensure all incoming calls are answered efficiently and professionally
- place outbound calls as needed
- follow-up with existing customers to confirm satisfaction and generate leads
- provide exceptional customer experience
- contribute to high CSI scores
- enter and/or update customer information into the CRM system
- be a liaison between customers and the sales/service department
- manage shuttle rides for customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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