Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.25 - $17.50
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
Health Insurance
Life insurance
On-the-job training
Paid Time Off
Paid training
Vision Insurance
Job Description
Our Business Development Center (BDC) Service Agents play a pivotal role within a dynamic, customer-focused automotive service environment. The BDC is an essential part of the dealership's service department that directly impacts customer satisfaction and operational efficiency through proactive communication and appointment management. This role is ideal for highly motivated individuals who excel in multitasking and enjoy engaging professionally with customers via both phone and email channels.
As a BDC Service Agent, you will manage a high volume of inbound and outbound calls and emails, ensuring timely and effective communication with customers. Your responsibilities will include identifying customer needs, providin... Show More
As a BDC Service Agent, you will manage a high volume of inbound and outbound calls and emails, ensuring timely and effective communication with customers. Your responsibilities will include identifying customer needs, providin... Show More
Job Requirements
- Must be at least eighteen years of age
- Ability and willingness to receive a high volume of inbound calls
- Must be able to pass pre-employment screenings including background check and drug test
- Ability to handle multiple tasks efficiently
- Strong computer and documentation skills
- Professional and courteous phone manner
Job Qualifications
- Excellent customer service skills
- Appointment setting experience
- Ability to multitask in a fast-paced environment
- Strong communication skills
- Team player mentality
- Motivation to be successful
- Familiarity with service department operations is a plus
Job Duties
- Manage high volume of inbound and outbound calls and emails in a timely manner
- Identify customer needs and provide information on service appointment availability
- Partner with service advisors to schedule vehicle service appointments
- Greet customers and provide information on shuttle schedules
- Answer calls in a prompt, professional, and courteous manner
- Use scripts to collect and document customer information accurately
- Provide solutions or alternatives by researching customer issues
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter
Similar Jobs