Service Manager, Non Exempt

Lakeland, FL, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $13.75 - $24.50

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401(k)

Career development opportunities

Flexible Schedule

Job Description

Cinepolis USA is a leading world-class cinema exhibitor that offers guests enhanced movie-going experiences through its renowned "Cinepolis Luxury Cinemas" and standard "Cinepolis" theater concepts. Known for providing a premium and luxurious entertainment environment, Cinepolis strives to combine state-of-the-art technology with exceptional customer service to create memorable moments for its guests. The company's core mission revolves around delivering high-quality cinematic experiences while fostering a culture of inclusivity, diversity, and professional growth for its employees. Working at Cinepolis means being part of a dynamic team committed to innovation and hospitality excellence within the movie exhibition industry.

The Service Manager role... Show More

Job Requirements

High school diploma or equivalent
1+ years of bar and restaurant management experience
2+ years of supervisory experience
full service restaurant knowledge including inventory control
availability to work holidays, nights, and weekends
ability to work in a fast-paced environment
standing, walking, lifting, twisting, bending and traversing stairs frequently
ability to occasionally lift 25 to 50 pounds with assistance
ability to perform duties within typical theater noise and activity levels

Job Qualifications

Bachelor's degree in Business Management, Hospitality or related field preferred
high school diploma or equivalent required
1+ years of bar and restaurant management experience required
2+ years of supervisory experience required
full service background with restaurant knowledge including inventory control
ServSafe certification preferred
proven leadership and motivational skills
strong written and verbal communication skills
strong decision-making and problem-solving skills
self-motivated and results-driven
strong organizational and time management skills
ability to multitask and delegate
professional appearance and positive role model within the team
ability to maintain high guest satisfaction and performance standards

Job Duties

Assist the Assistant General Manager in interviewing and hiring hourly staff
provide on-the-job training and onboarding of new hires
assign work tasks and prepare weekly schedules through HotSchedules
ensure all shifts are covered
foster professional working relationships with team members and departments
provide direction, coaching and leadership for all employees
conduct daily pre-shift Take One meetings to deliver sales goals and promotions
audit sales staff performance and set daily and weekly goals
review sales numbers and adjust operations as necessary
manage In-Seat Dining process, auditorium sales, and guest experience
ensure facility cleanliness, safety and proper operation
perform daily opening, mid, and closing operation duties
assist General Manager with reports, scheduling, and analytics
prepare and support special and private events
practice proactive guest management to resolve issues and ensure positive experiences
communicate regularly with General Manager and HR regarding employee issues
partner with Regional Projectionist on film ingestion and system issues
attend meetings and training
assist with in-seat dining and auditorium sales management process
other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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