Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,500.00 - $68,900.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
The hiring establishment is a professional automotive dealership dedicated to providing high-quality vehicle service and repair solutions to a broad customer base. The dealership is well-recognized for its commitment to customer satisfaction, operational excellence, and maintaining a strong relationship between the service department and customers. This company operates as a full-service dealership offering comprehensive automotive services including routine vehicle maintenance, mechanical repairs, and performance diagnostics. The environment is fast-paced and customer-oriented, aiming to deliver superior service that ensures both vehicle reliability and customer loyalty.
The role of Service Manager at this automotive dealership is crucial for overseeing the operatio... Show More
The role of Service Manager at this automotive dealership is crucial for overseeing the operatio... Show More
Job Requirements
- High school diploma or equivalent
- Some college preferred
- Minimum of 5 years management experience
- Experience in technical repairs, servicing and estimating
- Familiarity with ADP Automotive Computer System
- Valid drivers license
- Ability to drive various vehicle types
- Ability to communicate effectively in English
- PC skills
- Ability to work under pressure
- Good customer relations skills
- Professional appearance and behavior
Job Qualifications
- Thorough knowledge of the dealership's policies, procedures and products
- Extensive experience in technical repairs, servicing and estimating
- Forecasting, budgeting, evaluating and problem solving experience
- A minimum of 5 years management experience with supervisory and personnel management capabilities in a business environment
- Ability to identify, comprehend and act on changing customer and employee requirements
- Must be able to work well under pressure of deadlines
- PC skills
- Familiarity with ADP Automotive Computer System
- Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team-oriented
- High School Diploma or equivalent
- Some college is preferred
- Ability to communicate effectively in English
- Including reading and writing
- Maintain a valid drivers license
- Ability to drive a variety of vehicle types
- Insurable
- Maintain a professional appearance and appropriate behavior during all working hours as well as business meetings/functions
Job Duties
- Manage and establish policies and procedures for the service department to maximize workshop utilization and productivity
- Ensure profitability and required volume and level of sales, gross profit, and customer satisfaction
- Maintain owner loyalty
- Maintain service department employee satisfaction
- Protect the corporate investment
- Develop and maintain a working relationship within all dealership departments
- Promote good customer relations and a positive working environment
- Maintain gross profit at 67.5% or above
- Maintain expenses at 56% or below
- Maintain receivables in a 30 day or less status at all times
- Maintain quality control of repairs performed
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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