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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $47,000.00 - $72,800.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Our client is a dynamic and fast-paced hospitality establishment dedicated to delivering exceptional dining experiences and outstanding guest service. Specializing in front-of-house operations, they emphasize commitment to excellence, team collaboration, and creating memorable moments for every guest. Known for their vibrant atmosphere and attention to detail, the company ensures that every aspect of the dining environment—from ambiance to service execution—is managed with professionalism and care. By fostering a team-oriented culture, the organization supports continuous learning and operational efficiency in a high-volume setting.
The role of Service Manager is a pivotal leadership position centered on overseeing and elevating front-of-house operations. ... Show More
The role of Service Manager is a pivotal leadership position centered on overseeing and elevating front-of-house operations. ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a supervisory role within a restaurant or hospitality environment
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced, high-volume setting
- Knowledge of food and beverage service procedures
- Familiarity with health and safety regulations
- Flexibility to work varied shifts including nights, weekends, and holidays
Job Qualifications
- Proven experience as a service manager or similar role
- Demonstrated ability to lead and motivate front-of-house teams
- Strong problem-solving and conflict resolution skills
- Knowledge of point-of-sale systems and labor management software
- Understanding of sales and labor cost control principles
- Certified in responsible alcohol service (preferred)
- Excellent customer service orientation
- Ability to coach and develop team members effectively
Job Duties
- Lead front-of-house shifts from pre-shift through close
- Set the tone for service, urgency, and professionalism on the floor
- Direct FOH flow across host stand, dining room, bar, and support stations
- Monitor wait times, seating rotations, table turns, and service pacing
- Ensure opening, mid-shift, and closing sidework/checklists are completed
- Maintain floor visibility during peak periods and high-volume service windows
- Model and enforce hospitality standards consistent with each concept's brand
- Visit tables, engage guests, and build repeat-business relationships
- Handle guest concerns, service failures, and recovery situations promptly
- Empower staff to solve issues appropriately while escalating when needed
- Maintain a polished atmosphere, including music, lighting, cleanliness, and presentation standards
- Supervise servers, bartenders, hosts, food runners, bussers, and support staff
- Lead pre-shift meetings with service focus, features, and operational priorities
- Coach in real time on service steps, salesmanship, menu knowledge, and professionalism
- Support onboarding and training of new FOH team members
- Reinforce standards for attendance, appearance, uniform compliance, and conduct
- Document and communicate performance issues to senior leadership per company process
- Monitor shift staffing levels and deploy labor based on business volume
- Support productivity and labor-cost control without sacrificing service quality
- Track and manage comps, voids, discounts, and guest recovery spend
- Drive check averages and beverage sales through coaching and feature execution
- Assist with daily sales awareness and shift-level performance reporting
- Coordinate with BOH leadership to maintain ticket flow, pacing, and guest satisfaction
- Support bar operations, guest flow, and bartender performance
- Reinforce responsible alcohol service, ID checks, and intoxication prevention protocols
- Monitor bar cleanliness, organization, and presentation standards
- Communicate low-stock or product-quality issues to bar/management leadership
- Enforce sanitation, health, and workplace safety standards in FOH areas
- Ensure compliance with alcohol service laws and company policies
- Maintain incident awareness and complete reports accurately and promptly
- Support facility readiness by identifying maintenance and cleanliness issues and following through
- Complete manager logs, shift notes, comps/voids review, and incident documentation
- Communicate effectively with kitchen, bar, and fellow managers during shift transitions
- Participate in manager meetings, training sessions, and operational planning
- Support scheduling input, staffing recommendations, and team development planning as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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