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Service Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Dental Insurance
Health Insurance
Paid parental leave
flexible schedule
Adoption assistance
401(k)
Flexible spending account
Employee assistance program
Disability insurance
RSU
Opportunities for advancement
Vision Insurance
Parental leave
Profit sharing

Job Description

Texas Roadhouse is a renowned American restaurant chain that prides itself on serving hand-cut steaks, fall-off-the-bone ribs, and freshly baked bread. Known for its casual dining atmosphere combined with legendary food and legendary service, Texas Roadhouse creates a welcoming environment where guests enjoy hearty meals and authentic hospitality. Founded with a people-first philosophy, the company emphasizes not just quality cuisine but also the experience of every guest who walks through its doors. The company culture is vibrant, inclusive, and focused on nurturing its employees through training, recognition, and career growth opportunities. This people-centered approach makes Texas Roadhouse a sought-after employer... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in a restaurant supervisory or management role
  • Ability to work flexible hours including nights, weekends, and holidays
  • Strong customer service orientation
  • Ability to manage multiple tasks and prioritize effectively
  • Knowledge of food safety and sanitation standards
  • Understanding of responsible alcohol service

Job Qualifications

  • Experience in restaurant management or relevant supervisory role
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Knowledge of liquor laws and safe alcohol service
  • Ability to train and develop team members
  • Strong organizational and scheduling abilities
  • Commitment to delivering exceptional guest service

Job Duties

  • Driving sales, steps of service, and guest satisfaction
  • Enforcing compliance with employment policies and overseeing cleanliness and safety
  • Providing and directing Front of House training
  • Managing performance of Front of House employees including evaluations, coaching, and discipline
  • Managing liquor orders and controlling liquor costs
  • Enforcing liquor laws and responsible alcohol service guidelines
  • Assisting in development of employees through feedback and one-on-ones
  • Reviewing applications, interviewing, and hiring Front of House employees
  • Scheduling and assigning tasks for employees before, during, and after restaurant hours
  • Creating a fun, safe environment by implementing contests, theme nights, and staff incentives
  • Practicing safe food handling procedures

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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