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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Aramark is a leading global provider of food services, facilities management, and uniform services. Operating in 15 countries and proudly serving millions of guests daily, Aramark has built a solid reputation based on a commitment to delivering high-quality service to its clients across various industries. The company is rooted in a service-driven culture and united by a purpose to do great things for its employees, partners, communities, and the planet. Aramark is recognized not only for its operational excellence but also for its inclusive workplace policies that promote equal employment opportunities without discrimination based on race, color, religion, national origin,... Show More
Job Requirements
- high school diploma or GED required
- valid driver's license required
- 5+ years of experience in service, maintenance, or related operations
- 5+ years of management experience leading frontline or technical teams
- strong organizational and professional communication skills
- experience diagnosing, repairing, refurbishing, and installing equipment is preferred
- familiarity with operational systems such as Salesforce or similar platforms is a plus
Job Qualifications
- 5+ years of experience in service, maintenance, or related operations
- 5+ years of management experience leading frontline or technical teams
- strong organizational and professional communication skills
- high school diploma or GED required
- associate or bachelor's degree preferred
- valid driver's license required
- experience diagnosing, repairing, refurbishing, and installing equipment is preferred
- familiarity with operational systems such as Salesforce or similar platforms is a plus
Job Duties
- Lead, coach, hire, onboard, and develop a team of service technicians
- maintain required personnel and business records
- assign and oversee daily technician workloads including preventative maintenance, water filter/UV cycles, service tickets, equipment prep, and equipment deployment
- ensure accurate and efficient completion of service calls through Salesforce
- partner with dispatch to maintain timely workflow and reduce repeat service requests
- drive improvement in key service performance metrics, including repeat calls, response times, and time-to-completion
- partner with Market Center Administrator/Coordinator to manage the Salesforce asset approval queue
- oversee equipment and parts inventory
- collaborate with leadership and sales teams to forecast future needs and support operational growth
- coordinate with sales on equipment demos, installations, and service support for new and existing clients
- manage capital equipment procurement as well as inventories of parts, accessories, and related supplies
- coordinate third-party equipment installations and repairs when needed
- ensure compliance with National Account service-level agreements (SLAs)
- maintain Market Center facilities and support additional operational tasks
- oversee accurate timekeeping and labor tracking for service technicians in Kronos
- foster a positive, safety-focused, and service-driven team environment through strong communication and operational leadership
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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